PE - Healthcare Operations Associate

Are you a detail-oriented professional with a strong background in the U.S. healthcare system? Our team is looking for a Healthcare Operations Associate to work with a U.S.-based healthcare startup focused on helping patients navigate medical practices, providers, and insurance plans.

In this role, you will be a "Project Finisher," ensuring that care coordination tasks are completed efficiently and with empathy. This is primarily a data-gathering role, not a sales position. You will manage outbound campaigns, collaborate with onshore teams, and conduct research to simplify the healthcare experience for patients.

Responsibilities

• Outbound Coordination: Initiate and conduct outbound calls to clinics or healthcare providers following detailed instructions.
• Data Integrity: Collect and accurately enter data gathered during calls into internal databases.
• Task Management: Monitor task queues to ensure timely completion and meet high-quality benchmarks.
• Research & Discovery: Conduct online research on healthcare practices, providers, specialties, and insurance plans.
• Collaboration: Respond promptly to internal communications (Slack) and submit feedback to improve tools and workflows.
• Troubleshooting: Re-try or troubleshoot calls as necessary to meet internal quality standards.

Requirements

• Experience: 2+ years of experience in the U.S. healthcare industry.
• Outbound Expertise: 2+ years in a call center, lead generation, or virtual assistant role—specifically involving outbound calls.
• Stability: A proven track record of professional commitment and long-term stays in previous roles.
• English Mastery: Excellent written and verbal English communication skills.
• Digital Literacy: Strong ability to learn new digital tools quickly and maintain high accuracy in data entry.
• U.S. Market Knowledge: Familiarity with the U.S. healthcare system, including insurance plans and provider specialties.

Benefits

• Financial Stability: Competitive salary with an employment contract from day one + all legal benefits.
• Health First: Comprehensive private health coverage (EPS included).
• Modern Workspace: A collaborative, high-tech office in the heart of San Isidro’s financial district.
• Training: Ongoing coaching in U.S. business etiquette and AI productivity tools.
• Professional Growth: Opportunity to specialize in the high-demand U.S. healthcare and insurance sectors.

Important: Please make sure to upload your resume in English.

Ready to elevate your career within the MOD ecosystem? Apply today to join our team in the heart of San Isidro—Lima's premier business hub!