PE - IT Helpdesk Specialist | Microsoft 365 & Windows Endpoint Support

MyOutDesk is hiring an IT Helpdesk Specialist on behalf of a U.S.-based client operating in a fully Microsoft environment. You'll be the first line of support for endpoint issues, device management, and Microsoft 365 troubleshooting — hands-on, technical, and ready to resolve from day one.

We're looking for someone with recent, verifiable experience working directly with Windows 10/11 endpoints and Microsoft 365 in a corporate setting. Exposure to Intune or Entra ID puts you at the top of the list.

What You'll Do

• Troubleshoot and resolve Windows 10/11 endpoint issues for U.S.-based end users
• Provide hands-on support for Microsoft 365 — Outlook, Teams, SharePoint, OneDrive
• Manage and support devices through Microsoft Intune and Entra ID
• Document issues, resolutions, and procedures to maintain a clean knowledge base
• Escalate complex issues appropriately while owning first-line resolution

Requirements

• 3+ years of recent, hands-on IT helpdesk or technical support experience in a corporate environment
• Demonstrated proficiency troubleshooting Windows 10/11 endpoints
• Working knowledge of Microsoft 365 administration and support
• Experience with Microsoft Intune and/or Entra ID — strongly preferred
• English fluency (B2–C1) — clear written and verbal communication with U.S. users
• Stable work history: no more than 3 employers in the last 3 years
• Ability to work on-site in San Isidro during U.S. business hours

Benefits

• Financial Stability: Competitive salary with an employment contract from day one + all legal benefits.
• Health First: Comprehensive private health coverage (EPS included).
• Modern Workspace: A collaborative, high-tech office in the heart of San Isidro’s financial district.
• Training: Ongoing coaching in U.S. business etiquette and AI productivity tools.
• Direct, long-term relationship with your U.S. client — not a campaign, not a queue

Important: Please make sure to upload your resume in English.

Ready to elevate your career within the MOD ecosystem? Apply today to join our team in the heart of San Isidro—Lima's premier business hub!