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German Speaking Customer Service For Canon

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class companies across a wide range of industries. With a proven track record of placing thousands of professionals in rewarding careers throughout Europe, we pride ourselves on delivering a seamless, supportive, and fully managed relocation and onboarding experience. At Mercier Consultancy Group, we don't just find you a job — we help you build a career and a lifestyle you love.

Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for a German Speaking Customer Service For Canon position in Greece — a remote role based within the country and ideal for fluent German speakers who are passionate about delivering exceptional customer experiences in the consumer electronics industry. On behalf of Canon, a globally recognised leader in imaging, printing, and consumer electronics technology, you will serve as the first point of contact for German-speaking customers, providing expert guidance, technical assistance, and personalised support across Canon's innovative product range. This is a fantastic chance to join a prestigious international brand, advance your career in German-speaking jobs, and enjoy the unmatched lifestyle that comes with living and working in Greece.

Key Responsibilities

• Deliver outstanding customer support to German-speaking clients via phone, email, and live chat, addressing enquiries related to Canon's consumer electronics products including cameras, printers, and imaging solutions.
• Diagnose and resolve technical issues with Canon devices, providing clear, step-by-step guidance to customers in a professional and empathetic manner.
• Assist customers with product registration, warranty claims, repair requests, and order-related enquiries within the consumer electronics framework.
• Maintain accurate and detailed records of all customer interactions, issues, and resolutions using CRM and ticketing systems.
• Stay thoroughly up to date with Canon's evolving product portfolio, firmware updates, and consumer electronics industry developments to provide informed and accurate support.
• Collaborate effectively with internal escalation teams, technical departments, and logistics partners to ensure swift and satisfactory resolution of complex customer cases.
• Proactively identify opportunities to enhance the customer experience and contribute feedback to product and service improvement initiatives.
• Meet and consistently exceed individual performance targets including customer satisfaction scores, first-contact resolution rates, and response time benchmarks.

Requirements

• Native or fluent German language skills (spoken and written) are absolutely essential for this role.
• Valid EU passport or EU citizenship (mandatory requirement).
• A genuine interest in consumer electronics, technology, and digital imaging products, with the ability to quickly acquire in-depth product knowledge.
• Previous experience in customer service, technical support, or a related field is highly advantageous, particularly within the consumer electronics or technology industry.
• Strong communication, active listening, and problem-solving skills with a customer-first mindset.
• Comfortable working remotely with a reliable internet connection, and able to manage workload independently while adhering to team standards and schedules.
• A good working knowledge of English is beneficial for internal communications and training purposes.

Benefits

What We Offer

• Competitive Monthly Salary reflecting your experience and expertise in the consumer electronics support field.
• Fully Paid Training to ensure you are thoroughly prepared and confident in supporting Canon customers from day one.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to get you settled in Greece comfortably.
• Monthly Performance Bonus rewarding your dedication and outstanding results.
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial stability and reward.
• A fully remote working arrangement within Greece, offering flexibility and an excellent work-life balance.
• A supportive, multicultural, and professional team environment with real opportunities for career growth.
• And Much More...

Life in Greece

Relocating for the German Speaking Customer Service For Canon position in Greece means far more than simply starting a new job — it means embracing one of the most enviable lifestyles in all of Europe. Greece is renowned worldwide for its breathtaking landscapes, from the turquoise waters of the Aegean and Ionian seas to the majestic mountains and ancient archaeological wonders that dot the mainland. With over 300 days of sunshine per year, a warm and welcoming Mediterranean climate, and a rich cultural heritage stretching back thousands of years, Greece offers a quality of life that is truly second to none. Whether you are exploring historic Athens, relaxing on a sun-drenched island, or discovering charming villages, Greece is a destination that captures the heart and never lets go.

Beyond its natural beauty, Greece boasts a vibrant food scene, with fresh local produce, world-famous cuisine, and a thriving café culture that makes everyday living a genuine pleasure. The cost of living in Greece is highly competitive compared to many Western European countries, allowing you to enjoy a comfortable and fulfilling lifestyle while building a rewarding career. Greece is also home to a rapidly growing international professional community, meaning you will quickly find your footing, make meaningful connections, and feel truly at home. For those seeking exciting German-speaking jobs in a location that inspires as much as it rewards, a career with Mercier Consultancy Group in Greece is the opportunity you have been waiting for. Jobs in Greece have never looked so appealing.

How to Apply

Are you a fluent German speaker ready to take on an exciting new challenge in the consumer electronics industry? Do not miss this exceptional opportunity to join a world-renowned brand and experience the very best that Jobs in Greece have to offer.

Click Apply Now to submit your application and take the first step towards a rewarding career with Mercier Consultancy Group. Our dedicated recruitment team will be in touch promptly to guide you through every stage of the process. We look forward to welcoming you aboard and supporting you on your journey to Greece.

Mercier Consultancy Group — Connecting Exceptional Talent with Extraordinary Opportunities Across Europe.