PE - Customer Service Representative

Are you a high-energy professional who thrives in fast-paced environments? We are looking for a Customer Service Representative to serve as a vital link between our company and our U.S.-based business clients. This is not a role for someone who wants to sit on the sidelines; we need a "proactive operator" who can manage a high volume of interactions, solve problems in real-time, and add tangible value to our daily operations.

In this role, you will be expected to make an impact from Day 1. You will handle everything from high-volume call management to detailed data entry and operational follow-ups

Key Responsibilities

• High-Volume Communication: Manage a high volume of inbound and outbound calls with U.S. customers and partners, maintaining a polished and professional voice at all times.
• Operational Follow-Through: Monitor tasks and requests to ensure every item is 100% completed, moving work across the finish line without constant supervision.
• Data Integrity: Perform accurate and timely data entry into CRM and operational tracking tools to keep our business intelligence current.
• KPI Management: Meet and exceed daily Key Performance Indicators (KPIs) related to response times, resolution rates, and quality standards.
• U.S. Business Liaison: Act as a reliable extension of the executive team, providing clear and actionable updates to U.S.-based stakeholders.
• Process Improvement: Identify gaps in current workflows and help create simple documentation or SOPs to improve consistency across the team.

Requirements

• 3+ years of experience in customer service, call center operations, or administrative support. Demonstrated track record of long-term commitment and stability in previous roles.
• U.S. Ecosystem Experience: Prior experience working within or for North American business structures is a must.
• Language: Fluent English and Spanish (clear, professional verbal and written skills).
• Technical Savvy: Proficiency in the Microsoft 365 environment (Teams, Outlook) and comfort learning new operational software.
• KPI-Driven Mindset: A strong focus on results and the ability to maintain high productivity levels in a fast-moving environment.
• Professional attitude and reliability.
• Ability to work full-time in our San Isidro office.
• Willingness to learn and grow within the company.

Benefits

• Salary: Competitive monthly salary (S/ 2,000 - S/ 2,500) with a full-time contract since day one.
• Benefits: All Peruvian legal benefits (Gratificaciones, CTS, Vacaciones)
• Stable employment in a growing international company
• Career advancement opportunities within MOD

Why Join MOD?

• High Performance AI Driven Workplace
• Gain experience in international business operations
• Build long-term job stability
• Work in a positive and team-oriented environment
• Develop skills that open doors to future leadership roles

IMPORTANT: Please ensure to upload your CV in English.