PE - Bilingual Legal Intake Specialist (Personal Injury)

About MyOutDesk

Are you a high-energy professional with a background in U.S. Law? Our team is looking for a Bilingual Legal Intake Specialist to serve as the face and voice of a top personal injury firm.

In this role, you will be responsible for making clients feel comfortable during some of their most difficult moments. We are looking for a professional who can console distressed callers while maintaining the extreme organization required to open legal files and file applications accurately. This position requires a polished professional ready to hit the ground running.

Responsibilities:

• First Impressions & Screening: Act as the primary point of contact for incoming calls, screening leads to ensure they meet the firm's specific criteria.
• Client Advocacy: Communicate with clients with empathy, obtaining signatures and essential qualifiers while advising distressed callers on the next steps.
• Legal Administration: Open personal injury files and file no-fault applications with 100% accuracy.
• Database Management: Utilize the firm’s case management database consistently and efficiently to track all client interactions.
• Document Flow: Ensure all client information is read, analyzed, and organized according to the firm’s strict confidentiality and filing standards.

Requirements

• Education: Bachelor’s or Technical Degree in a related field (Mandatory).
• Legal Experience: 2+ years of verifiable experience specifically within a U.S. Personal Injury law firm.
• Knowledge: Complete understanding of how to open personal injury files and file no-fault applications.
• English & Spanish Mastery: Full bilingual fluency. You must be able to console and advise callers in both languages with a professional disposition.
• Stability: A proven track record of reliability; we are looking for partners who can handle a high-volume, dynamic environment.
• Tech Skills: Proficiency in Outlook, Word, and Excel.
• Availability: Working schedule includes weekends.

Benefits

• Full-time Salary: Monthly compensation based on experience tier.
• Professional Stability: an employment contract from day one + all legal benefits.
• Healthcare: Comprehensive private health insurance (EPS) coverage
• US-Based Exposure: Direct experience working within the U.S. business ecosystem and multicultural teams
• Training: Ongoing development and growth opportunities within the MOD ecosystem
• Modern Workspace: A collaborative, high-tech office environment in the heart of San Isidro's financial district

IMPORTANT: Please ensure that you upload your resume in English.