Assistant Manager, Live-Commerce KAM (Kota Damansara)

Assistant Manager, Live-Commerce Key Account Management (KAM)

Step into a pivotal leadership role within our fast-growing AnyLive division, serving as the strategic bridge between our enterprise clients and internal execution teams. You will be at the forefront of the AI-driven livestreaming evolution, tasked with ensuring seamless campaign delivery and leading initiatives that drive tangible business results. This is an exceptional opportunity to master the intersection of technology and commerce by diving deep into data to optimize Gross Merchandise Value (GMV) and engagement metrics. By bridging the gap between overarching client goals and our cutting-edge AI execution, you will play a critical role in shaping the future of digital commerce. You will not only manage high-level expectations and complex timelines but also mentor junior team members and identify scalable opportunities to expand our strategic partnerships.

What You'll Do

• Serve as the primary strategic client liaison, overseeing daily communications, managing senior-level expectations, and leading status alignments.
• Translate complex client briefs into actionable execution plans, coordinating seamless delivery while mentoring junior account executives.
• Govern project timelines and deliverables, proactively identifying risks, and providing strategic solutions to leadership to overcome operational blockers.
• Oversee the quality assurance of pre-live scripts, visual assets, and promotional bundles to ensure flawless accuracy and strict brand compliance.
• Analyze high-level campaign performance metrics (GMV, conversion rates) to optimize ongoing strategies and produce data-driven reports for continuous improvement.
• Drive post-live debriefs to capture strategic lessons learned, implement best practices across the team, and spearhead account growth through targeted upselling.

Who You Are

• Bachelor’s degree in Business, Marketing, Communications, or a related field with a strong passion for the digital media landscape.
• 3-5 years of progressive experience in account or project management within digital media, e-commerce, or the livestreaming sector.
• Demonstrated hands-on expertise managing high-stakes livestream accounts on major platforms such as Shopee Live or TikTok Live.
• Advanced analytical mindset with a deep understanding of key performance metrics (GMV, CTR, conversion rates) and proficiency in Excel/Google Sheets.
• Proven leadership ability to manage complex internal and external stakeholder relationships, resolve conflicts effectively, and juggle multiple deadlines.
• Exceptional written and verbal communication skills in English, capable of delivering persuasive presentations to key decision-makers.

Nice To Have

• Proficiency in an additional Asian language (e.g., Japanese, Korean, Bahasa Indonesia, or Mandarin) to support regional client portfolios.

Why You’ll Love It

• Advanced AI tools for all positions
• Competitive salary
• Performance Bonus (1 time per year)
• Annual leaves
• Dental benefits
• Wellness benefits
• TGIF, monthly birthday, and other fun engagement events
• Work in a professional and dynamic environment
• Exciting opportunity to explore digital trends and lead impactful strategies