Sales & Event Coordinator

Job Description

At Sofitel, we blend refined French elegance with sincere hospitality to create unforgettable experiences. As a Sales & Event Coordinator, you will serve as a key ambassador of the brand, supporting the full lifecycle of luxury group and event business—from initial inquiry through flawless execution. 

This hybrid role is designed for a polished, detail-oriented professional who thrives in a fast-paced, luxury environment. You will balance administrative precision, event coordination, and proactive sales engagement while delivering the elevated service and personalized attention that defines the Sofitel experience. 

What You Will Be Doing 

Luxury Sales & Client Engagement 

• Curate and cultivate meaningful relationships with clients, meeting planners, and partners, delivering bespoke service at every touchpoint 

• Respond to inquiries with elegance, efficiency, and personalization reflective of Sofitel standards 

• Support revenue generation through lead qualification, proposal preparation, and strategic follow-up 

• Identify opportunities to enhance the guest experience through thoughtful upselling of rooms, catering, and signature services 

• Participate in site inspections, client meetings, and presentations, showcasing the hotel’s unique offerings and refined aesthetic 

• Represent Sofitel with professionalism, passion, and pride, embodying the brand’s culture of excellence 

Event & Catering Coordination 

• Orchestrate the planning and coordination of meetings, events, and group experiences with meticulous attention to detail 

• Serve as a dedicated liaison for clients, ensuring seamless communication and an elevated planning experience 

• Assist in developing event timelines, function details, and catering requirements aligned with client expectations 

• Attend pre-conference and planning meetings, ensuring clarity, alignment, and flawless execution 

• Partner with Culinary, Banquets, and Operations teams to bring each event to life with precision and sophistication 

• Anticipate needs and resolve challenges proactively to deliver memorable, luxury experiences 

Group Reservations & Revenue Optimization 

• Manage group room blocks, rooming lists, and reservations within Opera, Delphi, or related systems 

• Maintain the integrity of group inventory, monitoring cut-off dates and collaborating with Revenue Management to optimize availability 

• Process all reservation updates with accuracy and discretion, ensuring adherence to brand standards and policies 

• Communicate effectively with internal teams regarding changes, forecasts, and group performance 

• Support revenue optimization through reporting, data accuracy, and proactive inventory management 

Administrative Excellence 

• Provide comprehensive administrative support to the Sales & Catering team, ensuring smooth daily operations 

• Maintain impeccable organization of client files, contracts, and correspondence 

• Audit and update Delphi system entries to ensure precision and compliance with Sofitel standards 

• Prepare reports, presentations, and communications with a high level of professionalism 

• Coordinate schedules, appointments, and internal communications across departments 

• Contribute to a polished, efficient, and collaborative office environment 

Qualifications

Your experience and skills include:

• Previous experience in luxury hospitality, sales, catering, or event coordination preferred 

• Passion for delivering exceptional, personalized guest service 

• Outstanding communication skills with a refined, professional presence 

• Strong organizational and multitasking abilities with exceptional attention to detail 

• Ability to anticipate needs and solve problems with poise and efficiency 

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) 

• Familiarity with Opera, Delphi, or similar hospitality systems preferred 

• Ability to work both independently and collaboratively in a dynamic environment 

• High school diploma required; Bachelor’s degree preferred 

Additional Information

Your Sofitel Experience 

• Join a diverse, global team united by a passion for excellence and cultural richness 

• Access world-class training through Accor Academies to elevate your career 

• Enjoy exclusive employee benefits and preferred rates across Accor properties worldwide 

• Be part of a brand that values elegance, creativity, and meaningful human connections 

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Visa Requirements: Must be legally authorized to work in the U.S.A. Sofitel Washington DC Lafayette Square is unable to assist with work authorization.