Resident Services Coordinator

Job Description

As the Resident Services Coordinator at Fairmont Chateau Lake Louise, you will support the daily experience of 800 on-site staff residents. This community-focused role supports housing services, lifestyle programs, and team operations to ensure a clean, safe, and welcoming living environment. With strong leadership and organizational skills, you’ll help deliver on our mission: to provide the best possible living experience for all residents.

Pay Rate: 56,000.00/YR

Job Duties Include:

Reporting to the Resident Services Manager, responsibilities and essential job function include but are not limited to the following:

• Exemplifying a culture of service for all residents on property as the first line of communication the resident experience
• Manage residence office activity including telephone, in-person, and email inquiries.
• Serving as the first point of contact for residents
• Assisting residents with: guest passes, parking passes, resident gym cards, maintenance tickets, roommate concerns, activity registration, arrival and departure processes
• Troubleshooting in all working areas of the department with a positive orientation and leadership mindset
• Coordinating with engineering and other departments in the case of emergencies such as fire or flood; communicating to residents and working with agents to assist flood clean up, or property evacuation
• Participating in administrative tasks related to scheduling and assignment of daily tasks
• Providing accurate data entry to property management system
• Conducting audits of Housing records and property management system
• Overseeing accurate and timely delivery of resident notices
• Key inventory management, issuing, collection and cost recovery
• Room inspection tracking, reporting, and filing
• Maintenance request reporting, tracking, and follow-up
• Fostering positive working relationships with departments across the hotel
• Assisting in managing the unit waitlist and room assignments
• Supporting the management of uniform counter and uniform inventories
• Ensuring a clean and safe working environment, and actively participate in health and safety initiatives
• Adhering to all hotel environmental policies and initiatives
• Carry out any other tasks as assigned

Qualifications

• Highly empathetic, with strong conflict resolution skills
• Previous experience with large volume customer service inquires, data entry and software administration required
• Valid class 5 license required
• Excellent working knowledge of Microsoft applications required. Must be able to comfortably complete data entry with high accuracy
• Previous experience in a supervisory or administrative role an asset
• Previous customer service, administration and/or housekeeping experience an asset
• Prior experience in administration of property management or maintenance software an asset
• Demonstrates initiative and the ability to work with minimal supervision
• Occasional physically demanding duties in residence and outdoors: encompassing standing, walking, bending & lifting (25kg)

Additional Information

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Our Commitment to Diversity & Inclusion: 

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.