Norwegian Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a leading European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class organisations across the continent. With an extensive network spanning multiple industries and countries, we specialise in placing professionals in roles where their language skills and expertise truly make a difference. At Mercier Consultancy Group, we are committed to supporting every candidate through a seamless, rewarding, and fully guided career transition.

Job Overview

We are currently seeking a motivated and customer-focused Norwegian Speaking Support Specialist to join a dynamic Customer Support Services team based on-site in Sofia, Bulgaria. This is a fantastic opportunity for Norwegian-speaking professionals looking to build or advance their career in the customer support services industry while enjoying a vibrant international working environment. Whether you are already exploring jobs in Bulgaria or are simply ready for an exciting new chapter abroad, this Norwegian Speaking Support Specialist position in Bulgaria offers everything you need to thrive professionally and personally.

Key Responsibilities

Deliver high-quality customer support to Norwegian-speaking clients via phone, email, and live chat channels, ensuring every interaction reflects the highest standards of the customer support services industry.
Handle inbound and outbound customer enquiries efficiently, providing accurate information, timely resolutions, and a consistently positive customer experience.
Identify, investigate, and resolve customer issues and complaints with empathy, professionalism, and a solution-driven approach.
Accurately document all customer interactions, case details, and resolutions within the company's CRM system in accordance with established procedures.
Collaborate closely with internal teams, including technical support and escalation departments, to ensure complex queries are resolved promptly and effectively.
Monitor customer satisfaction metrics and contribute to continuous improvement initiatives within the customer support services team.
Stay up to date with product knowledge, service offerings, and company policies to ensure customers always receive accurate and relevant assistance.
Uphold compliance standards and data protection protocols in all customer-facing communications and internal processes.

Requirements

Native or fluent Norwegian language skills, both spoken and written, are essential for this role — Norwegian-speaking candidates are strongly encouraged to apply.
Valid EU passport (mandatory requirement for this position).
A solid working proficiency in English to facilitate internal communication and team collaboration.
Previous experience in customer support services, call centre operations, helpdesk, or a related customer-facing role is advantageous but not strictly required.
Excellent interpersonal and communication skills with a genuine passion for delivering outstanding customer experiences.
Strong problem-solving abilities, attention to detail, and the capacity to manage multiple tasks effectively in a fast-paced environment.
Comfortable working on-site in Sofia, Bulgaria, and open to relocation with the support of our fully paid relocation package.

Benefits

What We Offer

Competitive Monthly Salary — structured to reflect your skills and experience within the customer support services sector.
Fully Paid Training — comprehensive onboarding and ongoing professional development to set you up for success.
Health Insurance — full private health coverage from day one.
Fully Paid Relocation Package — including return flight, airport transfer, and hotel accommodation upon arrival in Sofia, Bulgaria.
Monthly Performance Bonus — rewarding your dedication, results, and contribution to the team each month.
€1,500 Signing Bonus — a one-time welcome bonus paid to all new hires joining Mercier Consultancy Group.
A supportive, multicultural, and professionally stimulating work environment with clear pathways for career advancement.
And Much More — including team events, employee recognition programmes, and ongoing wellbeing support.

Life in Bulgaria

Bulgaria is one of Europe's most captivating and affordable destinations, offering an exceptional quality of life that consistently surprises those who make the move. Sofia, Bulgaria's vibrant capital city, combines a rich cultural heritage with a modern, cosmopolitan energy — boasting stunning architecture, thriving arts scenes, cosy coffee shops, and a warm, welcoming community. With a mild continental climate, beautiful mountain landscapes just a short drive away, and Black Sea beaches within easy reach, Bulgaria presents an enviable lifestyle for professionals relocating from across Europe and beyond.

The cost of living in Bulgaria is remarkably low compared to most Western European cities, meaning your competitive salary will stretch considerably further — from excellent dining and entertainment to comfortable accommodation in the heart of Sofia. Bulgaria's food culture is rich and flavoursome, with a wonderful array of traditional cuisine, international restaurants, and fresh local markets to explore. For Norwegian-speaking professionals seeking Norwegian-speaking jobs abroad, Bulgaria offers not only a professionally rewarding environment but also an incredibly fulfilling personal adventure in the heart of the Balkans. Joining our team in Bulgaria truly means embracing the best of both worlds.

How to Apply

Are you a fluent or native Norwegian speaker ready to take the next step in your career? Do not miss this outstanding opportunity to secure a Norwegian Speaking Support Specialist position in Bulgaria and join a globally respected organization that genuinely invests in its people. Whether you are actively searching for Norwegian-speaking jobs or exploring new jobs in Bulgaria for the first time, we would love to hear from you. Click Apply Now to submit your application and a member of the Mercier Consultancy Group talent team will be in touch to guide you through the next steps. We look forward to welcoming you aboard.

Norwegian Speaking Support Specialist - Work In Sofia, Bulgaria