Polish Speaking Digital Trust and Safety Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and business process outsourcing firm with a distinguished track record of connecting exceptional multilingual talent with leading organisations across Europe and beyond. We specialise in placing skilled professionals into high-impact roles across a wide range of sectors, including technology, customer experience, and digital media. At Mercier Consultancy Group, we are deeply committed to delivering outstanding career opportunities that empower our candidates to thrive in dynamic, international environments.

Job Overview

Mercier Consultancy Group is actively seeking a talented and motivated Polish Speaking Digital Trust and Safety Specialist to join a world-class social media team based on-site in Sofia, Bulgaria. This exciting Polish Speaking Digital Trust and Safety Specialist position in Bulgaria places you at the forefront of protecting online communities, ensuring that social media platforms remain safe, authentic, and compliant with established community standards and policies. If you are passionate about the integrity of digital spaces, fluent in Polish, and eager to pursue one of the most rewarding Polish-speaking jobs available in Europe today, we strongly encourage you to apply.

Key Responsibilities

Review, assess, and moderate user-generated content submitted on social media platforms, ensuring all material aligns with community guidelines, platform policies, and legal requirements applicable to Polish-speaking audiences.
Identify, investigate, and take appropriate action on potentially harmful, misleading, or policy-violating content across social media channels, including hate speech, misinformation, graphic material, and spam.
Utilise internal content moderation tools and workflows to accurately categorise and escalate high-priority trust and safety issues to senior review teams in a timely manner.
Analyse emerging trends in online harmful behaviour, misinformation campaigns, and coordinated inauthentic activity across Polish-language social media content.
Collaborate closely with cross-functional trust and safety teams, policy specialists, and legal stakeholders to ensure consistent and fair enforcement of platform guidelines.
Provide detailed written assessments and well-reasoned decisions on complex content cases, maintaining high levels of accuracy and quality in every review.
Contribute to the continuous improvement of moderation processes, policy documentation, and escalation frameworks within the social media trust and safety environment.
Maintain a high standard of data integrity and confidentiality when handling sensitive user information and case documentation in accordance with GDPR and internal compliance requirements.

Requirements

Native or fluent Polish language proficiency (both spoken and written) is essential for this role, as the position involves reviewing and moderating Polish-language social media content on a daily basis.
Valid EU passport is mandatory for this position.
A solid understanding of social media platforms, digital communities, and online content ecosystems, with a genuine awareness of trust and safety challenges in the digital space.
Strong critical thinking, analytical, and decision-making skills with the ability to handle sensitive, complex, and at times distressing content with professionalism and resilience.
Excellent written communication skills in both Polish and English, with the ability to produce clear, concise, and well-structured case documentation and reports.
Prior experience in content moderation, trust and safety, digital compliance, or a closely related field within the social media or technology industry is highly advantageous.
A high degree of cultural awareness regarding Polish-language online communities, current events, and socio-political contexts that may influence content moderation decisions.

Benefits

What We Offer

Competitive Monthly Salary reflective of your skills and experience within the social media industry
Fully Paid Professional Training Programme to set you up for success from day one
Comprehensive Private Health Insurance coverage
Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival in Sofia, Bulgaria
Monthly Performance Bonus rewarding your dedication and quality output
€1,500 One-Time Signing Bonus exclusively for new hires joining Mercier Consultancy Group
Structured career development pathways within a globally recognised social media environment
A vibrant, multicultural, and supportive on-site team culture in the heart of Sofia
And Much More...

Life in Bulgaria

Relocating to Bulgaria is an experience that quickly reveals the country's remarkable charm, rich history, and exceptional quality of life. Sofia, the capital of Bulgaria, is a vibrant, cosmopolitan city that blends ancient heritage with a modern, forward-thinking atmosphere — home to stunning Orthodox cathedrals, lively café culture, world-class restaurants, and a thriving arts scene. Bulgaria enjoys a fantastic four-season climate, with warm, sun-drenched summers and snowy mountain winters that make it a paradise for outdoor enthusiasts, hikers, and ski lovers alike. The cost of living in Bulgaria remains one of the most attractive in Europe, meaning your salary stretches considerably further compared to many Western European capitals.

Bulgaria's welcoming and warm-hearted people, combined with its extraordinary natural landscapes — from the Rhodope Mountains to the stunning Black Sea coastline — make building a new life here an adventure worth embracing. Sofia in particular has emerged as a thriving hub for international professionals and multinational companies, offering a rich social life, excellent public transport, and a growing expat community that makes settling in Bulgaria feel surprisingly seamless. Whether you are savouring traditional Bulgarian cuisine, exploring ancient Thracian ruins, or simply enjoying the affordability and quality of everyday life, Bulgaria has something truly special to offer every professional who chooses to call it home. For those searching for meaningful Polish-speaking jobs in an inspiring European location, Bulgaria and the Jobs in Bulgaria market represent an outstanding opportunity not to be missed.

How to Apply

Are you ready to take the next step in your career and secure one of the most exciting Polish-speaking jobs available in Europe? Do not miss your chance to join a world-class social media team and claim this exceptional Polish Speaking Digital Trust and Safety Specialist position in Bulgaria. Click Apply Now to submit your application today and a dedicated member of the Mercier Consultancy Group talent acquisition team will be in touch with you promptly to guide you through the next steps. We look forward to welcoming you to the Mercier Consultancy Group family and helping you build a remarkable future in Bulgaria.

Polish Speaking Digital Trust and Safety Specialist - Work In Sofia, Bulgaria