Norwegian Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a strong track record of connecting exceptional multilingual talent with world-class employers across the continent. We specialise in placing professionals in high-impact customer support services roles where language skills and people-first thinking make a genuine difference. At Mercier Consultancy Group, we don't just find you a job — we build careers, support relocations, and invest in the long-term success of every candidate we represent.

Job Overview

Mercier Consultancy Group is actively seeking a talented and motivated Norwegian Speaking Solutions Consultant to join a thriving customer support services team based on-site in Sofia, Bulgaria. This is an outstanding opportunity for fluent or native Norwegian speakers who are passionate about delivering exceptional customer experiences and are ready to take their career in customer support services to the next level on an international stage. If you have been searching for Norwegian-speaking jobs that combine professional growth, an attractive compensation package, and the excitement of living abroad, this Norwegian Speaking Solutions Consultant position in Bulgaria is your perfect next step.

Key Responsibilities

Serve as the primary point of contact for Norwegian-speaking customers, delivering prompt, accurate, and professional support via phone, email, and live chat channels.
Diagnose and resolve customer queries, complaints, and technical or service-related issues efficiently, ensuring a high level of first-contact resolution within the customer support services environment.
Accurately document all customer interactions, cases, and resolutions in the CRM system, maintaining detailed and up-to-date records in line with company quality standards.
Identify trends in customer feedback and escalate recurring issues to team leaders or relevant departments to drive continuous service improvement.
Collaborate closely with cross-functional teams including technical support, billing, and account management to deliver seamless end-to-end customer solutions.
Proactively communicate product updates, policy changes, and service information to Norwegian-speaking customers in a clear and engaging manner.
Consistently meet and exceed individual KPIs and team targets related to customer satisfaction (CSAT), response times, and quality assurance benchmarks.
Contribute positively to team culture by sharing best practices, supporting new colleagues during onboarding, and participating in ongoing training initiatives.

Requirements

Native or fluent Norwegian language skills, both spoken and written, are essential for this role — this is a strict and non-negotiable requirement.
A valid EU passport is mandatory for eligibility to work on-site in Sofia, Bulgaria.
A solid working knowledge of English (written and spoken) to communicate effectively within a diverse, international team environment.
Prior experience in customer support services, customer care, helpdesk, or a client-facing role is highly desirable, though motivated candidates with strong communication skills and a service-oriented mindset are warmly encouraged to apply.
Excellent interpersonal and problem-solving skills, with a genuine commitment to delivering outstanding customer experiences in every interaction.
Proficiency in using digital tools, CRM platforms, and standard office software, with the ability to learn new systems quickly and confidently.

Benefits

What We Offer

Competitive Monthly Salary, benchmarked to reflect your skills and experience within the customer support services sector.
Fully Paid Training programme to ensure you are fully equipped and confident from day one.
Comprehensive Private Health Insurance for your peace of mind.
Fully Paid Relocation Package — including return flight, airport transfer, and hotel accommodation upon arrival in Sofia, Bulgaria.
Monthly Performance Bonus to reward your hard work and dedication.
€1,500 Signing Bonus (one-time payment) exclusively for new hires joining Mercier Consultancy Group.
A vibrant, multicultural working environment with genuine opportunities for career advancement and professional development.
And Much More — including team events, employee recognition programmes, and ongoing support from our dedicated relocation team.

Life in Bulgaria

Relocating to Bulgaria means embracing one of Europe's most captivating and affordable destinations, where rich history, stunning natural landscapes, and a warm Mediterranean-influenced culture come together in truly impressive fashion. Sofia, the dynamic capital of Bulgaria, is a modern, well-connected city that offers an outstanding quality of life — from its charming old town and vibrant café culture to its world-class restaurants and thriving arts scene. Bulgaria enjoys an excellent climate with warm summers, crisp winters, and breathtaking mountain and Black Sea coast scenery within easy reach, making every weekend an opportunity for a new adventure.

The cost of living in Bulgaria is among the most competitive in the European Union, meaning your salary goes significantly further here than in many Western European countries — giving you the freedom to explore, save, and truly thrive. Bulgaria's welcoming and hospitable culture makes it an especially rewarding destination for international professionals, with a growing expat community that ensures you will always feel at home. Whether you are sampling the incredible local cuisine, exploring the ancient monasteries and UNESCO heritage sites, or simply enjoying the cosmopolitan energy of Sofia, a career and a life in Bulgaria is an experience that will enrich you both professionally and personally.

How to Apply

Are you ready to take the next exciting step in your career and secure one of the most rewarding Norwegian-speaking jobs available in Europe today? Don't miss your chance to join a world-class customer support services team in one of the continent's most vibrant cities. Click Apply Now to submit your application for the Norwegian Speaking Solutions Consultant position in Bulgaria, and a member of the Mercier Consultancy Group talent acquisition team will be in touch with you promptly to guide you through the next steps. We look forward to welcoming you aboard and supporting you every step of the way — from your first interview to your first day on-site in Sofia. Your international career starts here, with Mercier Consultancy Group.

Norwegian Speaking Solutions Consultant - Work In Sofia, Bulgaria