Norwegian Speaking Digital Trust and Safety Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished track record of connecting top-tier multilingual talent with world-class organisations across a wide range of industries. Renowned for our candidate-first philosophy and deep expertise in international staffing, we operate across multiple continents, delivering bespoke workforce solutions that drive real business impact. At Mercier Consultancy Group, we don't just fill positions — we build careers and shape futures.

Job Overview

Mercier Consultancy Group is proud to present an exceptional opportunity for a Norwegian Speaking Digital Trust and Safety Specialist position in Bulgaria, based on-site in the vibrant capital city of Sofia. In this critical role within the fast-paced social media industry, you will serve as a frontline guardian of online safety, working to protect platform users by reviewing and moderating content in accordance with established community standards and safety policies. This is a rare and rewarding Norwegian-speaking job that places you at the heart of digital integrity, giving you the chance to make a meaningful, daily impact on the online social media experience of millions of users across the Norwegian-speaking world.

Key Responsibilities

Review, assess, and moderate user-generated content on social media platforms in Norwegian, ensuring full compliance with community guidelines, trust and safety policies, and legal standards.
Identify and action harmful, abusive, misleading, or policy-violating content including hate speech, graphic material, misinformation, and spam within the social media environment.
Investigate and escalate complex or sensitive trust and safety cases to senior specialists or dedicated legal and compliance teams when required.
Accurately document content decisions and maintain detailed records of moderation actions using internal case management and ticketing systems.
Provide high-quality user support in Norwegian, responding to appeals, reports, and account-related trust queries submitted by social media platform users.
Collaborate closely with cross-functional teams including policy, legal, and engineering stakeholders to continuously improve content safety frameworks and moderation workflows.
Stay up to date with evolving social media trends, emerging online threats, platform policy changes, and best practices in digital trust and safety.
Contribute to internal quality assurance processes by reviewing and calibrating moderation decisions to ensure consistency, accuracy, and fairness across the team.

Requirements

Native or fluent Norwegian language proficiency (both spoken and written) is essential for this role — all content review and user communication will be conducted in Norwegian.
A valid EU passport is mandatory for employment eligibility in this position.
A strong understanding of social media platforms, digital communities, and online user behaviour is highly desirable.
Demonstrated ability to exercise sound judgement, emotional resilience, and critical thinking when reviewing sensitive or disturbing content in a fast-paced social media environment.
Excellent attention to detail, strong written communication skills, and the ability to document decisions clearly and concisely.
Prior experience in content moderation, trust and safety, customer support, or a related digital role within the social media or tech industry is considered a significant advantage.

Benefits

What We Offer

Competitive Monthly Salary reflective of your skills and experience
Fully Paid, Structured Training Programme to set you up for success from day one
Comprehensive Private Health Insurance
Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival
Monthly Performance Bonus rewarding your dedication and results
€1,500 One-Time Signing Bonus exclusively for new hires joining Mercier Consultancy Group
Supportive, multicultural team environment within a globally recognised social media organisation
And Much More...

Life in Bulgaria

Relocating to Bulgaria is an adventure that effortlessly blends rich cultural heritage with a thoroughly modern European lifestyle. Bulgaria's capital, Sofia, is a cosmopolitan city that offers a compelling mix of Byzantine churches, Ottoman architecture, vibrant café culture, and a thriving arts and nightlife scene — all set against the stunning backdrop of Mount Vitosha. With long, warm summers and crisp, picturesque winters ideal for skiing in Bulgaria's world-class mountain resorts, the quality of life here is exceptional. Whether you're exploring the ancient Roman ruins of Plovdiv, relaxing on the golden sands of Bulgaria's Black Sea coast, or hiking through breathtaking national parks, there is always something extraordinary to discover.

Beyond its natural and cultural splendour, Bulgaria offers one of the most affordable costs of living in the European Union, making your competitive salary stretch remarkably far. The food scene in Bulgaria is a genuine delight — from hearty traditional cuisine featuring fresh local produce to an ever-growing selection of international restaurants and trendy bistros that cater to every palate. Sofia's thriving expat and international community ensures that settling into life in Bulgaria feels welcoming and seamless from the very first day. For professionals seeking Norwegian-speaking jobs abroad that offer both career advancement and an enviable work-life balance, Bulgaria truly ticks every box.

How to Apply

If you are a fluent or native Norwegian speaker ready to take your career to the next level with one of the most exciting Norwegian-speaking jobs in Bulgaria, we want to hear from you today. This Norwegian Speaking Digital Trust and Safety Specialist position in Bulgaria represents a truly outstanding opportunity to grow within the social media industry while enjoying a premium relocation package, a generous signing bonus, and the lifestyle benefits of living in one of Europe's most captivating countries. Click Apply Now to submit your application and a member of the Mercier Consultancy Group talent acquisition team will be in touch promptly to guide you through the next steps. We look forward to welcoming you to the Mercier Consultancy Group family.

Norwegian Speaking Digital Trust and Safety Specialist - Work In Sofia, Bulgaria