German-Speaking Video Streaming Customer Experts - Work Remote In Greece

German-Speaking Video Streaming Customer Experts

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a proven track record of connecting exceptional multilingual talent with world-class organisations across a wide range of industries. We specialise in placing skilled professionals in high-growth sectors, including streaming platforms, technology, and digital services, across premium destinations throughout Europe. At Mercier Consultancy Group, we are committed to delivering outstanding career opportunities that empower our candidates to thrive both professionally and personally.

Job Overview

Mercier Consultancy Group is proud to present an exciting opportunity for the German-Speaking Video Streaming Customer Experts position in Greece, ideal for passionate individuals who love the world of digital entertainment and streaming platforms. In this dynamic remote role based within Greece, you will serve as the first point of contact for German-speaking subscribers of a leading international video streaming platform, delivering exceptional support and ensuring an outstanding viewer experience. This is a rare chance to combine your fluency in German, your enthusiasm for streaming platforms, and your customer service expertise in one truly rewarding career move — making it one of the most sought-after German-speaking jobs in Greece right now.

Key Responsibilities

• Provide prompt, professional, and empathetic customer support to German-speaking subscribers of the video streaming platform via phone, email, and live chat channels.
• Assist customers with account management queries, including subscription plans, billing issues, payment methods, and account security on the streaming platform.
• Troubleshoot and resolve technical issues related to video playback, streaming quality, device compatibility, and app performance across multiple platforms and devices.
• Guide users through platform features, content navigation, personalisation settings, and parental controls to maximise their streaming experience.
• Accurately log customer interactions, feedback, and technical issues into the CRM system, ensuring thorough documentation for quality assurance purposes.
• Escalate complex or unresolved technical and billing issues to the appropriate internal teams, ensuring timely follow-up and resolution for German-speaking subscribers.
• Stay fully up to date with the latest platform updates, new content releases, feature rollouts, and promotional offers to provide informed and current customer guidance.
• Consistently meet or exceed key performance indicators (KPIs) including customer satisfaction scores, resolution times, and quality benchmarks set by the streaming platform client.

Requirements

• Native or fluent German language skills (both spoken and written) are essential for this role — C1 or C2 level proficiency is required.
• Valid EU passport or European Economic Area (EEA) residency documentation (mandatory).
• A good working knowledge of English for internal communications and training purposes.
• Previous experience in customer service, technical support, or a client-facing role is advantageous, preferably within the streaming platforms, media, or technology sector.
• Comfortable working with digital platforms, streaming applications, and consumer electronic devices; strong general technical aptitude is highly desirable.
• Excellent communication skills, a patient and customer-centric mindset, and the ability to manage multiple queries efficiently in a fast-paced remote environment.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your skills, language proficiency, and experience in the streaming platforms industry.
• Fully Paid Training provided by industry experts to ensure you are fully equipped to represent the streaming platform at the highest standard.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package, including return flight to Greece, airport transfer, and hotel accommodation upon arrival — making your transition seamless and stress-free.
• Monthly Performance Bonus rewarding your dedication, quality of service, and achievement of KPIs.
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial stability throughout the year.
• Remote Work Flexibility, allowing you to work from the comfort of your home within Greece.
• A vibrant, multicultural, and supportive team environment within an internationally recognised streaming platforms project.
• And Much More — join Mercier Consultancy Group and discover a world of career growth possibilities.

Life in Greece

Relocating for the German-Speaking Video Streaming Customer Experts position in Greece means more than just an exciting new career — it means embracing one of the most enviable lifestyles in all of Europe. Greece is celebrated for its breathtaking Mediterranean landscapes, over 300 days of glorious sunshine per year, and a rich cultural heritage that spans thousands of years. From the iconic white-washed villages of the Cyclades to the vibrant urban energy of Athens, Greece offers a unique and deeply rewarding quality of life that is simply difficult to match anywhere else on the continent. Whether you are drawn to world-class beaches, ancient monuments, or a buzzing arts and nightlife scene, Greece has something extraordinary to offer every newcomer.

Beyond the stunning scenery, Greece is renowned for its legendary hospitality, its outstanding Mediterranean cuisine, and its remarkably affordable cost of living compared to other Western European countries. Those who secure German-speaking jobs in Greece consistently report high levels of personal happiness and life satisfaction, benefiting from a slower pace of life, strong community values, and an abundance of outdoor activities year-round. With a fully paid relocation package provided by Mercier Consultancy Group, making Greece your new home has never been easier or more accessible — seize this incredible opportunity to build your career in the streaming platforms industry while living your best life in one of Europe's most beloved destinations.

How to Apply

If you are a German-speaking professional with a passion for streaming platforms and a commitment to delivering exceptional customer experiences, we want to hear from you. The German-Speaking Video Streaming Customer Experts position in Greece is one of the most exciting German-speaking jobs currently available through Mercier Consultancy Group, and applications are being reviewed on a rolling basis — so do not delay. Click Apply Now to submit your application and take the first step towards a rewarding international career with Mercier Consultancy Group. Our dedicated talent acquisition team will be in touch promptly to guide you through the next steps. We look forward to welcoming you to our growing family of multilingual professionals across Europe.