Coordinator for Home-Based Services. (HCBS) Provider

Outsourcing Advantage is seeking a passionate and organized Coordinator for Home and Community-Based Services (HCBS). This role involves assisting individuals in various aspects of their care, maintaining up-to-date records, and ensuring a smooth onboarding process. The Coordinator will also foster collaborative relationships with clients' circles of support, handle office protocols professionally, and maintain high standards of internal and external communication.

Responsibilities

• Develop and maintain personalized service plans for clients based on their unique needs and preferences.
• Maintain consistent check-ins with parents and Direct Support Professionals & .various community resources, healthcare providers, and support staff to ensure effective service delivery.
• Provide compassionate, competent, and trustworthy care
• Assist individuals in gift selection and event participation as needed
• Oversee a smooth and efficient onboarding process for new individuals.
• Support individuals in recruiting Direct Support Professionals (DSPs).
• Respond to emails and calls within 8 business hours.
• Ensure all individuals' forms are current and accurately maintained.
• Ensure compliance with HCBS regulations and best practices to maintain high standards of care and support.
• Assist in training and supervising direct support staff to promote effective service provision.
• Ensure timesheets and billing are completed accurately and timely.
• Provide support to DSPs and contract clients with missed clock-ins, thereby adhering to protocol.

Requirements

• Strong verbal and written communication skills in English & Spanish. at least at a level of C2
• Excellent organizational and multitasking skills, with the ability to prioritize client needs effectively.
• Empathetic and caring attitude towards individuals with diverse backgrounds and needs.
• Proficient in computer software for documentation, record-keeping, and communication (e.g., Microsoft Office Suite and client management systems).
• Provide software training to other members of the team as needed.

Benefits

• Competitive salary.
• Opportunity to work on diverse and exciting projects.
• Supportive and collaborative work environment.
• Weekly payments.
• Weekly Incentives based on performance
• Weekends off.
• Hiring Bonus
• Growth Opportunities
• Referral Bonus
• National holidays pay double the hourly rate
• US Holidays Off when applicable
• Best work environment in Santiago
• Morning shift available.
• Back-office positions