Quality Control Manager

Continuity Global Solutions (CGS) is seeking an experienced Quality Control Manager to support an important government mission. This temporary position is anticipated to last up to two (2) years, with the possibility of future opportunities under this announcement.

The Quality Control Manager is responsible for ensuring quality, compliance, and operational excellence throughout the program. Responsibilities include:

• Preparing reports and maintaining records of work accomplishments, quality metrics, and administrative activities
• Coordinating the preparation, presentation, and communication of work-related information to leadership
• Developing, implementing, and maintaining quality assurance and quality control programs
• Monitoring transaction processing and customer service standards throughout the business lifecycle
• Conducting financial analyses, operational evaluations, and quality assessments
• Planning and performing internal audits to ensure compliance with contractual and operational requirements
• Serving as the primary point of contact for external inspections, audits, and compliance reviews
• Identifying process improvement opportunities and recommending corrective actions
• Collaborating with program leadership to maintain operational excellence and continuous improvement
• Performing other duties as assigned
• This position is primarily remote. Travel may be required, including occasional short-notice travel, to support operational and contractual requirements.

Requirements

Qualifications

Preferred candidates will possess one or more of the following:

• Experience in quality assurance, quality control, compliance, auditing, program management, investigations, case management, law enforcement, or related fields
• Experience working with programs serving foreign-born populations
• Demonstrated leadership experience as a manager, supervisor, team lead, mentor, auditor, or quality control professional
• Experience reviewing, evaluating, developing, and improving operational processes and quality systems
• Strong analytical, organizational, and problem-solving skills
• Ability to thrive in a dynamic, fast-paced environment while maintaining professionalism and discretion
• Experience working with diverse populations and multicultural environments
• Ability to work flexible schedules, including weekends and holidays, when mission requirements dictate
• Foreign language proficiency is a plus

Minimum Requirements

Applicants must:

• Be a U.S. Citizen
• Successfully complete all required pre-employment screening and government suitability requirements, including:
• Background investigation
• Fingerprinting
• Credit review, where applicable
• Completion of the OF-306 Declaration for Federal Employment (or equivalent required forms)
• Employment eligibility verification (Form I-9)
• Possess and maintain a valid driver's license
• Be able to obtain and maintain any required government approvals throughout employment
• If applicable, certify registration with the Selective Service System in accordance with federal law

Work Environment

• Remote or designated work location (to be determined)
• Full-time position
• Occasional travel, including short-notice travel, may be required
• Position requires prolonged periods of sitting, standing, walking, and computer use

Additional Information

• Additional employment documentation may be required during the hiring process.
• Current or former political appointees within the past five (5) years must disclose this information during the hiring process, as required.
• CGS is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other status protected by applicable federal, state, or local law.