- Perform installation, configuration, and maintenance of network equipment.
- Carry out network design and implementation.
- Monitor network performance.
- Do maintenance and updates/upgrades on network equipment.
- Troubleshoot Network Infrastructure issues.
- Provide technical support to end users, resolving hardware and software issues efficiently.
- Diagnose problems, implement solutions, and escalate as necessary.
- Maintain documentation of common problems and solutions.
- Maintain service level agreements (SLA).
- Handle routine system maintenance (network/software/PBX)
- Participate in backup testing, business continuity, and recovery drills.
- Monitor, analyze, and diagnose various network equipment through monitoring and management tools.
- Log ticket issues and document relevant information to come up with a resolution.
- Work with Security and Compliance to ensure IT infrastructure compliance with organizational policies, procedures, and industry standards.
- Collaborate with other teams – Corporate Connectivity, Managed Services, Engineering, Security, and Compliance.
- Help identify opportunities for process improvement, recommendations, upgrades, or new technologies.
- Able to stay current with industry trends and best practices to enhance operational efficiency.
Requirements
- IT / Computer Science-related degree or certification.
- Hardware: Knowledge of servers, workstations, storage systems, and peripheral devices.
- Proficient in configuring, deploying, and maintaining core network infrastructure, routers, switches, VPN, VLAN, and dynamic routing protocols.
- Preferably with a background in virtualization: Experience with VMware, Hyper-V, or similar platforms.
- Knowledge in Mikrotik, Tailscale and Netskope is a plus.
- Monitoring and management tools (e.g., Zabbix/Nagios).
- Preferred experience with diverse IT ticketing platforms (JIRA, ServiceNow, etc.)
- Preferred background in backup and recovery solutions.
- Active Directory and identity management.
- Preferred background with PBX systems (Mitel, Switchvox, Asterisk)
Other open roles at CallTek(6)
For more than two decades, CallTek has been a global leader in delivering secure, compliant, and reliable white-label technical support services. As a Managed Service Provider (MSP), we offer 24/7 engineering, software development, field service, and customer support to technology operators and service providers worldwide. Our team of over 10,000 skilled professionals manages more than 20,000 buildings and one million enterprise network appliances globally. We are dedicated to security and privacy, adhering to the highest industry standards, including PCI-DSS, ISO 27001, SOC 2, and GDPR. This commitment ensures that our partners' data is protected, and their operations are compliant with global regulations. CallTek combine our expertise as an MSP with innovative technology. We’ve developed proprietary platforms such as Odyssey CX , powered by artificial intelligence (AI) and natural language processing (NLP), to provide advanced solutions that integrate seamlessly with your existing systems to provide you deep customer insights. Our dedication to excellence extends to our 24/7 Live Customer Support and Field Service teams, who are available across 35,000 zip codes, including certified low-voltage Ekahau technicians ready to resolve break-fix jobs and perform Wireless Site Surveys. Headquartered in Irvine, CA, CallTek has a global footprint with offices in nine countries, including the Dominican Republic, Colombia, Egypt, Guatemala, Honduras, India, Mexico, the Philippines, and the United States. Recognized for our unwavering commitment to security, privacy, and innovation, CallTek was named one of the Best Employers by The Philippine Daily Inquirer in 2023 and 2004. For more information on how CallTek can securely support your business with cutting-edge solutions, visit calltekinc.com.
Key team members
Ahmed El Sayed
Shirlene Shelley Zamora Tabernero
Kevin Spruill CECP
Joshua Bergen CHAE, CHTP
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