SecOps Analyst - Systems Implementation & Hardening
Posted 5 days ago
As a Mid-Level SecOps Analyst specializing in implementations, you will act as the security gatekeeper for our evolving technical ecosystem. You will partner directly with system administrators, network engineers, and software developers to ensure that every new computer, server, cloud asset, and application is securely configured, verified, and hardened against modern threat vectors before it reaches production.
Responsibilities:
- Work with network, infrastructure, cloud, endpoint, and identity teams to implement cybersecurity controls.
- Assist with the validation of configuration and effectiveness of security controls such as MFA, EDR, SIEM logging, firewalls, segmentation, vulnerability remediation, access controls, encryption, backups, and hardening baselines.
- Review technical designs, infrastructure changes, cloud deployments, and network implementations to identify cybersecurity risks before production deployment.
- Assist with the validation of security tools such as SIEM, EDR, vulnerability scanners, email security platforms, cloud security tools, and identity protection controls are properly implemented and reporting.
- Assist with the validation of firewall rules, network segmentation, VPN access, privileged access, exposed services, and cloud security configurations to identify excessive or risky access.
- Support cybersecurity improvement initiatives related to hardening, logging, monitoring, access control, segmentation, cloud security, and endpoint protection.
- Produce technical findings, remediation plans, posture reports, and implementation of validation reports.
- Act as the technical bridge between cybersecurity requirements and operational IT execution.
Requirements
- Experience: 3–5 years of experience in cybersecurity, infrastructure security, network security, cloud security, security engineering, or technical IT operations, with hands-on involvement in implementing and validating security controls.
- Technical Expertise: Experience with SIEM, EDR/XDR, vulnerability management, cloud security, identity security, firewall platforms, and secure architecture design and implementation.
- Preferred Tools: Familiarity with one or more technologies including Elastic, QRadar, Wazuh, SentinelOne, CrowdStrike, AWS, Azure, Google Cloud, Microsoft Entra ID, Fortinet, Cisco, Intune, SCCM, and JAMF.
- Frameworks & Standards: Working knowledge of CIS Controls, CIS Benchmarks, NIST CSF, ISO 27001, and MITRE ATT&CK.
- Preferred certifications include CompTIA Security+, CySA+, Microsoft AZ-500/SC-300, AWS Security Specialty, Fortinet FCP/NSE, CCNA, CCSP, ZTCA, or SABSA Foundation (not mandatory).
- English proficiency at C1 level is required.
Other open roles at CallTek(6)
For more than two decades, CallTek has been a global leader in delivering secure, compliant, and reliable white-label technical support services. As a Managed Service Provider (MSP), we offer 24/7 engineering, software development, field service, and customer support to technology operators and service providers worldwide. Our team of over 10,000 skilled professionals manages more than 20,000 buildings and one million enterprise network appliances globally. We are dedicated to security and privacy, adhering to the highest industry standards, including PCI-DSS, ISO 27001, SOC 2, and GDPR. This commitment ensures that our partners' data is protected, and their operations are compliant with global regulations. CallTek combine our expertise as an MSP with innovative technology. We’ve developed proprietary platforms such as Odyssey CX , powered by artificial intelligence (AI) and natural language processing (NLP), to provide advanced solutions that integrate seamlessly with your existing systems to provide you deep customer insights. Our dedication to excellence extends to our 24/7 Live Customer Support and Field Service teams, who are available across 35,000 zip codes, including certified low-voltage Ekahau technicians ready to resolve break-fix jobs and perform Wireless Site Surveys. Headquartered in Irvine, CA, CallTek has a global footprint with offices in nine countries, including the Dominican Republic, Colombia, Egypt, Guatemala, Honduras, India, Mexico, the Philippines, and the United States. Recognized for our unwavering commitment to security, privacy, and innovation, CallTek was named one of the Best Employers by The Philippine Daily Inquirer in 2023 and 2004. For more information on how CallTek can securely support your business with cutting-edge solutions, visit calltekinc.com.
Key team members

Ahmed El Sayed

Shirlene Shelley Zamora Tabernero

Kevin Spruill CECP

Joshua Bergen CHAE, CHTP
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