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Cyber Security Analyst

Posted 5 days ago

RemotePhilippines

The Mid-Level Cyber Defense Analyst uses defensive measures and information collected from a variety of sources to identify, analyze, and report vulnerabilities and malicious events. This role focuses on maintaining the integrity of our internal and cloud networks by conducting deep-dive analysis of security data, recognizing operational trends, and leading initial incident containment efforts.

Responsibilities:

  • Investigate security alerts escalated by SOC Level 1 analysts.
  • Perform deeper analysis of suspicious activity across SIEM, EDR, network, identity, cloud, and email security platforms.
  • Validate whether security events represent false positives, suspicious behavior, policy violations, or confirmed cybersecurity incidents.
  • Correlate events across multiple log sources to identify attack patterns, affected assets, compromised accounts, lateral movement, malware activity, or unauthorized access.
  • Determine the scope, severity, business impact, and urgency of security incidents.
  • Recommend containment, eradication, and remediation actions to the appropriate technical teams.
  • Create and maintain accurate incident timelines, investigation notes, evidence records, and escalation summaries.
  • Support phishing investigations, endpoint compromise analysis, suspicious login reviews, malware alerts, brute-force attacks, data exfiltration indicators, and cloud security events.
  • Review and improve SOC playbooks, investigation procedures, and escalation criteria.
  • Provide technical guidance, coaching, and feedback to SOC Level 1 analysts.
  • Identify recurring false positives and recommend tuning improvements for SIEM, EDR, and other detection platforms.
  • Participate in post-incident reviews and provide recommendations to improve detection, response, and prevention.
  • Support shift handovers by documenting open incidents, pending actions, and important operation contexts.

Requirements

  • 2 to 4 years of experience in SOC operations, cybersecurity monitoring, incident response, security operations, network security, endpoint security, or infrastructure security.
  • Previous experience as a SOC Analyst L1 or equivalent role.
  • Experience investigating real security alerts and documenting incident findings.
  • Practical knowledge of SIEM, EDR, identity logs, firewall logs, email security alerts, and endpoint events.
  • Experience escalating incidents and recommending remediation actions.
  • Preferred Certifications: CompTIA CySA+, Blue Team Level 1 / BTL1, Blue Team Level 2 / BTL2, Microsoft AZ-500, CompTIA Security+, CompTIA Network+, Cisco CCNA, Fortinet FCP / NSE, Microsoft AZ-500, as a plus for cloud/security environments, eCIR .
  • Language: English C1 is required
Job details
Workplace
Remote
Location
Philippines

For more than two decades, CallTek has been a global leader in delivering secure, compliant, and reliable white-label technical support services. As a Managed Service Provider (MSP), we offer 24/7 engineering, software development, field service, and customer support to technology operators and service providers worldwide. Our team of over 10,000 skilled professionals manages more than 20,000 buildings and one million enterprise network appliances globally. We are dedicated to security and privacy, adhering to the highest industry standards, including PCI-DSS, ISO 27001, SOC 2, and GDPR. This commitment ensures that our partners' data is protected, and their operations are compliant with global regulations. CallTek combine our expertise as an MSP with innovative technology. We’ve developed proprietary platforms such as Odyssey CX , powered by artificial intelligence (AI) and natural language processing (NLP), to provide advanced solutions that integrate seamlessly with your existing systems to provide you deep customer insights. Our dedication to excellence extends to our 24/7 Live Customer Support and Field Service teams, who are available across 35,000 zip codes, including certified low-voltage Ekahau technicians ready to resolve break-fix jobs and perform Wireless Site Surveys. Headquartered in Irvine, CA, CallTek has a global footprint with offices in nine countries, including the Dominican Republic, Colombia, Egypt, Guatemala, Honduras, India, Mexico, the Philippines, and the United States. Recognized for our unwavering commitment to security, privacy, and innovation, CallTek was named one of the Best Employers by The Philippine Daily Inquirer in 2023 and 2004. For more information on how CallTek can securely support your business with cutting-edge solutions, visit calltekinc.com.

Key team members

Ahmed El Sayed

Ahmed El Sayed

Shirlene Shelley Zamora Tabernero

Shirlene Shelley Zamora Tabernero

Kevin Spruill CECP

Kevin Spruill CECP

Joshua Bergen CHAE, CHTP

Joshua Bergen CHAE, CHTP

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