Home-Based Front End Collections TM Specialist

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We're committed to bringing passion and customer focus to the business.

Number of Openings: 1

DCX is seeking a Home-Based Front End Collections TM Specialist to support a U.S.-based roofing partner by managing customer deposits, reviewing project documentation, and ensuring accurate collections throughout the sales process.

In this role, you will be responsible for reviewing customer files, insurance documents, and project details to determine required out-of-pocket expenses and collect deposits accurately. You will work closely with customers and internal teams to ensure projects move forward efficiently while maintaining a high level of professionalism and customer service. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys combining collections expertise with industry-specific knowledge.

REQUIRED CORE COMPETENCIES

• Collections & Payment Management – Accurately calculates and collects required customer deposits while maintaining positive customer relationships.

• Attention to Detail – Reviews customer files, contracts, and insurance documentation thoroughly to ensure accuracy and compliance.

• Communication Skills – Communicates professionally and confidently with customers, insurance representatives, and internal teams.

• Organization & Time Management – Effectively manages multiple customer accounts and deadlines in a fast-paced environment.

• Customer Service Excellence – Provides a professional and positive experience while handling sensitive financial conversations.

WHAT YOU WILL DO

• Review customer files, contracts, insurance documents, and project information to determine required deposits and out-of-pocket expenses

• Contact customers to collect deposits and secure payments before project commencement

• Verify payment amounts based on insurance coverage, project scope, and customer obligations

• Maintain accurate records of customer communications, payment activity, and account status

• Follow up on outstanding deposits and payment commitments in a timely manner

• Collaborate with sales, project management, and operations teams to ensure smooth project progression

• Resolve customer questions related to deposits, payments, and project financial requirements

• Document collection activities and update internal systems with accurate account information

• Monitor accounts and identify potential collection issues before they impact project timelines

• Assist with reporting and tracking collection metrics as required

• Perform additional collections and administrative support tasks as assigned

WHAT WE LOOK FOR

• Education: Bachelor's degree in Business Administration, Finance, Accounting, or a related field preferred.

• Experience:

  • 2–4 years of collections, accounts receivable, customer service, or related experience

  • Previous construction industry experience required

  • Roofing industry experience strongly preferred

• Language Proficiency: Excellent verbal and written English communication skills.

• Work Schedule: Ability to work overnight or graveyard shifts in Philippine time or within U.S. operating hours.

• Technical Skills:

  • Proficiency in Microsoft Office applications, particularly Excel and Outlook

  • Experience in maintaining accurate records and documentation

  • Familiarity with CRM systems and collections software

• Industry-Specific Knowledge:

  • Ability to read and understand customer contracts, project documentation, and insurance paperwork

  • Understanding of insurance claim processes and customer out-of-pocket obligations

  • Experience with AccuLynx is a plus

  • Native or neutral English accent is highly preferred

  • Ability to learn roofing terminology and industry processes quickly

WHAT WE OFFER

• Salary Range: PHP 40,000 – 43,000

• Job Type: Full-time

• Industry: Roofing / Construction

• Work Shift: 8:00 AM – 4:00 PM CST (USA)

• Work Days: Monday to Friday (USA)

BENEFITS OF WORKING WITH US

• Industry-leading salary packages

• Permanent work-from-home setup

• Company equipment provided

• Internet stipends upon regularization

• HMO Coverage

• PTO credits and service incentive leaves

• Major spring and winter company live events

• Monthly employee appreciation virtual events

• Company-provided career skills training courses

• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!