Home-Based Creative Project Coordinator

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Number of Openings: 1
 

We are looking for a Home-Based Creative Project Coordinator to join our growing U.S.-based client support team in the promotional products industry. This is a full-time role where you will support Creative Project Managers by ensuring smooth client communication, accurate pricing, and efficient project coordination. You will also play a key role in maintaining brand standards, handling client requests, and collaborating with internal teams to deliver an excellent customer experience.

REQUIRED CORE COMPETENCIES

• Communication: Highly proficient in spoken and written English; able to deliver clear, detailed, and timely communication

• Organization: Strong attention to detail with the ability to manage multiple requests and prioritize effectively

• Customer Orientation: Client-focused with the ability to understand brand guidelines and deliver tailored solutions

• Technical Proficiency: Aptitude with Microsoft PowerPoint, Outlook, and basic Excel functions

• Problem Solving: Proactive in addressing issues, following up, and supporting seamless project progression

• Adaptability: Flexible, with a strong desire to learn new skills and take on diverse daily tasks

WHAT YOU WILL DO

• Support Creative Project Managers and our clients through quick, detailed, and concise communication across all platforms

• Prioritize a constant stream of client requests, including sending product showcases, project estimates, and invoices

• Oversees Creative Project Manager’s inbox for assigned clients, which includes promptly responding to inquiries, executing requested tasks, and providing timely and thoughtful answers to client questions, ensuring seamless communication and project progression

• Own basic to intermediate client communication

• Work collaboratively with the Creative Project Management team to execute ad hoc administrative projects, including project resolution, vendor communication, rush jobs, etc.

• Demonstrate open communication by asking questions, providing feedback, and receiving feedback to improve your role and experience at Kotis

• Maintain our standard profit margin (since this role handles all client pricing requests)

• Send invoices accurately and quickly

• Set up jobs following our Kotis best practices and SOPs

• Review, create (basic mathematical calculations required), and 20+ pricing proposals/day

• Handle projects like creating shipping requests, pricing discrepancies, project status, etc.

WHAT WE LOOK FOR

• Education: Bachelor’s degree in Communications or Marketing is ideal.

• Experience: 1-2 years of experience in customer service and data processing required, 3+ years of client-facing experience, and at least 2+ years tenure in a recent previous position

• Language Proficiency: Excellent verbal and written English communication skills

• Schedule: Able to work overnight/graveyard shifts in Philippine time or within U.S. operating hours

• Technical Skills:

  • Proficient in Microsoft Office Suite and Google Workspace

  • Familiarity with HubSpot, Salesforce, or other CRM tools

  • Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal. 

  • Direct experience in the promotional industry or comparable e-commerce experience is beneficial. 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!