DCX Client Services – Home-Based Account Manager

The DCX Client Services – Home-Based Account Manager will work as a full-time employee for a growing business based in the United States. You will play a key role in managing client relationships, overseeing custom apparel orders from start to finish, and ensuring projects move smoothly through internal production workflows.

This role is not focused on outbound sales — instead, you will manage an existing book of business, support ongoing client needs, protect timelines, solve problems proactively, and identify opportunities to strengthen and grow client accounts.

The daily tasks will vary, so flexibility, strong organization, and attention to detail are essential. The ideal candidate is proactive, responsive, highly communicative, and comfortable taking ownership of client-facing responsibilities.

Ideal Candidates Will Be

• Highly proficient communicators in both spoken and written English
• Strong client-facing professionals with excellent relationship management skills
• Organized and highly detail-oriented
• Comfortable multitasking and managing multiple accounts simultaneously
• Proactive problem-solvers who take ownership of their work
• Responsive and deadline-driven
• Team-oriented and collaborative
• Interested in learning and utilizing new tools and technologies, including AI platforms

Role Details

• Industry: Promotional Products / Custom Apparel
• Work Shift: 8:00 AM – 5:00 PM CST (USA)
• Workdays: Monday through Friday (USA)
• Written and Spoken English Skill: Very Proficient
• Salary Range: PHP 50,000 – 65,000
• #DCXWorkFromHome Set up

Job Responsibilities

• Manage and maintain a portfolio of existing client accounts and ongoing projects.
• Coordinate custom apparel orders from initiation through completion while ensuring timelines and quality standards are met.
• Communicate directly with clients regarding order updates, timelines, approvals, and issue resolution.
• Collaborate closely with internal departments to ensure smooth execution of customer projects.
• Monitor project timelines and proactively address delays, risks, or bottlenecks.
• Resolve client concerns and operational challenges with professionalism and urgency.
• Identify opportunities to strengthen customer relationships and support account growth.
• Maintain accurate records, project notes, and communication updates.
• Assist with order tracking, status updates, and workflow coordination.
• Utilize systems and collaboration tools to support account management activities.
• Support ad hoc operational or client service projects as assigned.

Additional Job Requirements

Education:
College degree in Business Administration, Marketing, Communications, or any related field preferred.

Experience:

• Proven experience in an Account Manager, Client Services, Customer Success, Project Coordination, or similar role.
• Experience earning awards, recognition, or measurable success in client-facing roles is highly preferred.
• Promotional products or apparel industry experience is a plus, but not required.

Technical Skills:

• Basic Microsoft Excel skills
• Comfortable using collaboration and communication platforms
• Interest or experience using AI tools such as Claude is a plus

Preferred Software Exposure:

• Slack
• Shopworx
• Microsoft Office Suite
• Google Workspace

About DCX

DCX is a leading BPO that supports growth-minded small and medium-sized businesses in the United States. If you're interested in working with some of the fastest-growing companies in the USA, we're excited to have you apply!

To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do.

To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone’s well-being through generous salaries, empathetic management, and growth-oriented training.

We look forward to receiving your application and getting to know you better!