HR Shared Service Employee Experience Specialist

Job Description

About this position

As our NielsenIQ HR Organization continues to evolve to meet the changing demands of the business and the workforce, we will be challenged to find new ways to deliver value to the organization with a focus on efficiency and simplicity. To enable this transformation, we will set up a new Employee Experience team to focus on delivering with excellence against our most fundamental HR needs. Employee Experience team members will work with the Regional/Cluster/Country Employee Experience leader, ensuring we deliver with excellence HR operations and adminstrative work and improve the overall employee experience. In this role you will:

• Ensure continuity of business as usual (BAU) HR operations and administrative work in your respective cluster/country.
• Answer employee queries, maintain accurate employee data, and connect associates with the right tools.
• Provide best-in-class service for HR administrative processes.
• Identify and document local and cluster-level administrative work related to standard letters, documents, and agreements.
• Review policies, processes, and ways of working to streamline and eliminate waste and redundancy.
• Leverage strong technical expertise in data management, HR systems like Workday, and data analysis tools like Power BI.
• Propose improvements to internal processes with a focus on automation and consistency across HR and the business.
• Stay connected with Employee Experience team members to ensure a consistent approach and avoid duplication of effort.

Qualifications

• Necessary proficiency of HR solution on Workday with atleast 1 year of heavy use
• Understanding of common cluster/country level HR administrative and operational work
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Ability to prioritize tasks
• Good knowledge of written and spoken English
• Good knowledge of written and spoken Spanish
• Sound knowledge of core HR processes & procedures will be advantageous
• Good database management

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion