Sr. Cash Application Associate

Job Description

The Sr. Cash Application Associate is responsible for the timely and accurate allocation, reconciliation, and posting of customer payments, ensuring the integrity of Accounts Receivable records and effective cash flow management. Working closely with Order-to-Cash and operational teams across NIQ, the role supports the resolution of unapplied cash, reduction of overdue debt and DSO, and execution of month-end close activities. The position delivers a proactive, responsive, and quality-driven service in line with established SLAs and KPIs.

Responsibilities:

• Accurately and timely apply and post customer payments in financial systems, ensuring proper allocation to invoices and customer accounts.
• Monitor and download bank transaction activity on a daily basis to validate incoming customer payments and support cash application processes.
• Analyze, monitor, and resolve open items, unapplied cash, unidentified payments, partial payments, and other cash application exceptions to ensure the accuracy of Accounts Receivable records.
• Collaborate closely with Collections, Finance, Controllership, Tax, and Banking teams to ensure prompt resolution of payment-related issues and customer account discrepancies.
• Perform regular reconciliations between Accounts Receivable subledgers, bank statements, and the General Ledger, ensuring the completeness, accuracy, and integrity of financial data.
• Prepare, maintain, and distribute reports related to cash application activities, unapplied cash, reconciliations, operational metrics, and other business requirements.
• Support month-end close activities, internal and external audits, and internal control requirements while ensuring compliance with company policies and procedures.
• Contribute to the achievement of established Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and operational objectives.
• Identify and drive continuous improvement, automation, and process standardization opportunities to enhance operational efficiency and effectiveness.
• Provide support to internal stakeholders, maintaining professional, timely, and solution-oriented communication at all times.

Qualifications

● Experience in an international company, preferably within a SSC/BPO environment, within Order to Cash, Accounting or Procure to Pay area.

● University degree (finance, accounting, business, or related field)

● Very good level of English language

● Functional knowledge of MS Excel, SAP, or other ERP

● The ability to cooperate and interact effectively at all levels of the organization

● Very good understanding of customer services

● Accuracy and strong attention to detail

● The ability to work on own initiative and proactive/self-starter

What does Success mean for this role?

A successful Sr. Credit Controller – Cash Application ensures the timely and accurate application of customer payments, maintaining low levels of unapplied cash and consistently meeting established SLAs, KPIs, and control requirements. S/he builds strong working relationships, particularly with the Collections team, to ensure the prompt resolution of payment exceptions and to maintain the integrity and accuracy of Accounts Receivable records.

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion