Job Description
- Administrar carteira de clientes de médio e grande porte do segmento Financeiro.
- Desenvolver relacionamento consultivo com decisores (C-level, diretoria, gerentes).
- Garantir alto nível de satisfação e fidelização (retenção / renovação).
- Identificar oportunidades de upsell e cross-sell (novos produtos e serviços).
- Atingir e superar metas de receita (MRR/ARR).
- Entender profundamente o negócio do cliente (segmento, desafios, riscos).
- Elaborar propostas comerciais customizadas.
- Atuar em conjunto com áreas de produto, marketing, CS, pré-vendas e pós-vendas.
- Levar feedback estruturado dos clientes para evolução de soluções.
- Administrar KPIs: Crescimento (% YoY) | Taxa de retenção / churn | Receita incremental (upsell/cross-sell) | NPS / satisfação do cliente
Qualifications
- Ensino Superior | Experiência em Gestão de Carteira de Clientes acima de 5 anos
Additional Information
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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Calling all authentic individuals. At the core of Experian is a mission to unlock the power of data and technology to improve our world. Learn more about working at Experian today!
Key team members
Claus Jepsen
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