Villa Host

Job Description

1. Before Arrival:

• Villa Host to assist Front Office Team, if Villas are vacant

  OTHERS

• Any Vacant Villa should be on Vacant Clean mode
• To finalize the guest bill and ease procedures for the payment formalities.
• Packing up of luggage upon guest request
• Departure letter from Villa Manager
   
• Departure:
• Final check of invoices (To be carried out 72 hours prior to departure)
• Coordinate & organise transfer from Villa.
• Collect from Front Office a copy of the bill for the guest to double-check his consumption & eventually to finalise payment.
• Promote guests in posting positive reviews on Trip Advisor and ReviewPro
   
• Before Departure
• Coordinate guest day to day activities with other departments
• Coordinate with F&B outlet regarding breakfast, lunch, dinner and BBQ
• Note down all habits and hobbies of the guest for guest history
• Propose FnB Planner / Propose personalise service to the guests
   
• During Stay
• Preparation of welcome registration card and welcoming letter, with the Front Office Team
• Welcome guest upon arrival.
• Check in guest directly into the villa as per standard welcoming procedure
   
• Upon Arrival
• Coordinate with Villa Manager or Front Office Manager, of Villa operations, regarding guest history if any.
• Deep cleaning of Villa (the villa and its surroundings)
• Deep cleaning of Villa if Villa is back-to-back
• Make sure all villa inventory (linen, products, etc) are available
• Ensure that particulars or special request is followed up.
• Prepare arrival set up – welcoming cocktail, champagne in ice bucket (where applicable) + fruit bowls as per hotel/villas standards.
• Ensure that Villa is ready set up with guest preferences and amenities half an hour prior to guest arrival time.

Qualifications

Qualification:

• Middle or Secondary Education + Additional  training or certificates in the relevant field.

Experience:

• A minimum of 1 year of experience in hotel industry.
• Proven experience working in a top luxury resorts.

Technical skills

• Polyvalent skills.
• Excellent knowledge about customer service.
• Superb multitasking skills.
• Exceptional attention to detail.
• Fluency in English and another language, written and verbal communication.
• Knowledge of a third language is a plus.

Additional Information

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.