Specialist People Operations

Job Description

What’s On Your Plate?

1. Employee Lifecycle Management

• Manage new joiners onboarding for store employees in partnership with Operations teams.

• Conduct exit interviews to identify turnover trends and root causes.

• Analyze attrition data and support action planning initiatives aimed at improving retention and stabilizing store operations.

2. People Cycles Management Support 

• Support the People Operations Manager in executing annual people cycles, including:

  • Performance Management

  • Promotions

  • Pay Review 

3. Manpower Planning (MPP)

• Own manpower planning activities for assigned stores through coordination with Operations stakeholders to ensure staffing plans align with business requirements.

• Execute and maintain all system transactions related to the manpower planning cycle accurately and on time.

4. Talent Development / Management Support

• Partner with the People Operations Manager and Operations teams to support development plans for store staff critical talents.

• Assist in identifying high-potential employees and succession planning opportunities.

• Support the implementation and follow-up of Performance Improvement Plans (PIPs) for underperforming employees.

5. Employee Engagement

• Partner with Operations teams to design and execute engagement initiatives across assigned stores to Foster a positive, inclusive, and engaging work environment., including but not limited to:

  • On-floor engagement activities

  • Town halls

  • Reward & Recognition programs

  • Employee experience initiatives

6. Employee Relations Support 

• Act as a liaison between Operations and Employee Relations (ER) teams.

• Support grievance handling and workplace investigations while ensuring fairness, consistency, and equity across all cases.

• Promote compliance with company policies and labor regulations.

7. Core People Operations Support

• Coordinate with the P&C Core Operations / TAAPs teams regarding Staff inquiries and issue resolution, ensuring timely service delivery to store staff.

  • Payroll-related inquiries

  • Employee benefits administration

  • Letters Requests 

Qualifications

• 3 - 4 years of HR experience in a Warehouse / Factory environment 

• Experience in e-commerce, Quick commerce, Fintech, FMCG and Retail is preferred. 

• Stakeholder management skills, with the ability to build strong relationships 

• Strong analytical and problem-solving skills, with the ability to leverage data to drive informed decisions.