Lead, Account Management

Job Description

As a Lead, Account Management, you will be responsible for maintaining a relationship with the Key Vendors who generate the most business in terms of orders and revenue for foodpanda. 

Responsibilities: 

• Direct, mentor, and elevate a team of Account Managers, ensuring alignment with performance targets and operational excellence.

• Drive commercial growth by collaborating with your team to optimize partner performance, unlock new revenue streams, and enhance overall customer satisfaction.

• Leverage data-driven insights to evaluate portfolio performance, identify operational inefficiencies, and execute informed strategic decisions.

• Develop and maintain strong and trustworthy relationships with all key accounts.  

• Analyze and identify upcoming needs and opportunities. 

• Negotiate contracts and close agreements to maximize profits..

• Clearly communicate the progress of Weekly/Monthly/Quarterly initiatives to internal and external stakeholders.

• Prepare reports on Commercial Metrics, Operational Metrics, Product Mix, Marketing Campaigns etc.

• Forecast and track metrics (e.g.  monthly & quarterly sales results and annual forecasts).

• Support cross functional teams in delivering the strategy by facilitating communication of lessons learned, resolving urgent issues, lining up appropriate group level support and deploying processes & tools.

• Additional tasks/projects as they arise.

Qualifications

• Bachelor's Degree in Business Administration or relevant.

• You have at least 4+ years of work experience in a similar role

• You are process-oriented and data-driven

• Experience with Microsoft Office, especially Excel, or Google equivalents

• Your knowledge of the internet and e-commerce sector is solid

• You are driven and ambitious.

• You are very proactive and could lead independent projects.

• Has the ability to perform root cause analysis and build process flows.

• You’re very detail oriented and pay attention to all the steps in the process.

• Experience of managing a team.