Guest Experience Assistant - Aliée Istanbul

Job Description

• Manage guests’ check-in and check-out processes in a professional and personalized manner.
• Respond promptly to guest requests and inquiries while maintaining luxury hospitality standards.
• Deliver personalized services by anticipating and following up on the needs and expectations of VIP and long-stay guests.
• Coordinate effectively with Housekeeping, Front Office, Concierge, Food & Beverage, SPA, and other departments to ensure a seamless guest experience.
• Oversee room preparations, special requests, and VIP amenity arrangements prior to guest arrival.
• Assist guests with restaurant, SPA, transportation, event, and other reservation arrangements.
• Maintain accurate guest preference records to support the delivery of personalized service.
• Handle guest complaints with empathy and a solution-oriented approach, escalating issues to management when necessary.
• Comply with the hotel's quality standards, brand procedures, and confidentiality policies at all times.
• Represent the hotel's luxury service philosophy at every guest touchpoint, contributing to an exceptional brand experience.

Qualifications

• Previous experience in Guest Experience, Front Office or luxury hospitality
• Strong command both English and Arabic (spoken and written) is required
• Good knowledge of French is a plus
• Excellent communication and guest service skills
• Professional appearance with strong attention to detail
• Ability to work in a fast-paced, high-standard luxury environment