Dutch Speaking Reservations Agent For Booking.com - Work Remote In Greece

Dutch Speaking Reservations Agent For Booking.com

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished track record of connecting exceptional multilingual talent with world-class organisations across a diverse range of industries. We specialise in placing skilled professionals in high-impact roles throughout Europe, with a particular strength in the travel, tourism, and customer experience sectors. At Mercier Consultancy Group, we are committed to supporting every candidate through a seamless, personalised, and rewarding career journey from the very first step.

Job Overview

Mercier Consultancy Group is proud to present an exciting opportunity for a Dutch Speaking Reservations Agent For Booking.com position in Greece — one of the most sought-after Dutch-speaking jobs currently available in the European travel industry. In this dynamic role, you will serve as a trusted point of contact for Dutch-speaking travellers, assisting them with accommodation reservations, travel enquiries, and platform-related support on behalf of one of the world's leading online travel platforms. This is a fully remote position based within Greece, offering an exceptional blend of professional growth, competitive compensation, and the unparalleled lifestyle that comes with living in one of Europe's most beloved destinations.

Key Responsibilities

• Handle inbound reservations enquiries from Dutch-speaking customers via phone, email, and live chat, providing accurate and timely assistance related to bookings on the Booking.com platform.
• Assist travellers with modifying, cancelling, or confirming accommodation reservations, ensuring a smooth and stress-free experience throughout the travel booking process.
• Deliver expert guidance on available travel options, property details, pricing, and policies, helping customers make well-informed decisions tailored to their individual travel needs.
• Investigate and resolve customer complaints or discrepancies related to reservations in a professional, empathetic, and solution-oriented manner.
• Liaise effectively with accommodation partners and internal teams to ensure reservation accuracy, follow-ups, and escalations are handled efficiently and within agreed timeframes.
• Maintain comprehensive and up-to-date records of all customer interactions within the CRM system, ensuring data accuracy and compliance with company standards.
• Proactively identify opportunities to enhance the customer experience and contribute feedback to improve service quality across the travel support operation.
• Stay informed about current travel trends, platform updates, and promotional offerings to provide customers with the most relevant and up-to-date information available.

Requirements

• Native or fluent Dutch language skills (both spoken and written) are essential for this role — all customer interactions will be conducted in Dutch.
• A valid EU passport is mandatory for eligibility for this position.
• A strong customer service orientation with a genuine passion for delivering outstanding travel experiences and resolving queries efficiently.
• Previous experience in a customer support, reservations, or travel industry role is advantageous, though motivated candidates with a strong service mindset are warmly encouraged to apply.
• Excellent communication and active listening skills, with the ability to manage multiple tasks simultaneously in a fast-paced digital environment.
• Proficiency in using digital tools, CRM platforms, and online booking systems; familiarity with the Booking.com platform is a distinct advantage.
• A reliable internet connection and a suitable remote working setup within Greece are required for this position.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your skills and experience in the travel industry.
• Monthly Performance Bonus rewarding your dedication and results-driven approach.
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary payment — a highly valued benefit exclusive to this opportunity.
• Fully Paid Relocation Package, including return flight, airport transfer, and hotel accommodation upon arrival in Greece.
• Comprehensive Health Insurance coverage from the start of your employment.
• Fully Paid Professional Training to equip you with all the tools, knowledge, and confidence needed to excel in this Dutch-speaking jobs role within the travel sector.
• A fully remote working arrangement based within Greece, offering flexibility and work-life balance.
• Career development opportunities within a globally respected organisation that values and invests in its people.
• And Much More...

Life in Greece

Relocating to Greece means embracing one of the most captivating lifestyles in all of Europe. Greece is renowned for its breathtaking landscapes, from the shimmering azure waters of the Aegean and Ionian seas to the majestic mountain ranges and ancient archaeological wonders that dot the countryside. With over 300 days of sunshine per year, a vibrant cultural scene, and a warm and welcoming local population, Greece offers an extraordinary quality of life that is simply unmatched. Whether you are exploring the historic streets of Athens, enjoying a sunset on a Greek island, or discovering hidden villages steeped in centuries of tradition, Greece has something truly special to offer at every turn.

Beyond its natural and historical beauty, Greece is also celebrated for its world-famous cuisine, featuring fresh Mediterranean ingredients, exceptional seafood, and rich culinary traditions that make every meal an experience to savour. The cost of living in Greece remains highly competitive compared to other Western European countries, allowing you to enjoy a comfortable and fulfilling lifestyle without compromising your financial wellbeing. For professionals seeking Jobs in Greece — particularly in the dynamic travel industry — relocating here represents not just a career move, but a genuine life upgrade. Greece truly provides the perfect backdrop for your next professional chapter, combining career ambition with an enviable personal lifestyle.

How to Apply

If you are a passionate, Dutch-speaking professional ready to take your career in the travel industry to the next level, we would love to hear from you. This Dutch Speaking Reservations Agent For Booking.com position in Greece is a rare and outstanding opportunity that combines professional excellence with an extraordinary way of life — and positions like this do not remain available for long. Click Apply Now to submit your application today, and a dedicated member of the Mercier Consultancy Group recruitment team will be in touch to guide you through the next steps. We look forward to welcoming you to our global network of top-tier multilingual professionals and helping you begin your exciting new journey in Greece.