Dutch Speaking Logistics & Delivery Advisor

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, specialising in connecting top multilingual talent with premier customer support services organisations across the continent. With a proven track record of placing thousands of professionals in rewarding careers, we are dedicated to matching exceptional candidates with opportunities that align with their skills, ambitions, and lifestyle goals. At Mercier Consultancy Group, we believe that the right role can truly transform a career — and we are here to make that happen for you.

Job Overview

We are thrilled to present an outstanding opportunity for a motivated Dutch Speaking Logistics & Delivery Advisor to join a leading customer support services operation based on-site in Sofia, Bulgaria. This Dutch-speaking jobs opportunity places you at the heart of a dynamic, fast-paced environment where you will deliver exceptional support to Dutch-speaking clients navigating logistics, shipping, and delivery queries. If you are seeking meaningful Dutch-speaking jobs in Bulgaria within a professional and internationally diverse workplace, the Dutch Speaking Logistics & Delivery Advisor position in Bulgaria with Mercier Consultancy Group is the perfect next step in your career.

Key Responsibilities

Serve as the primary point of contact for Dutch-speaking customers via phone, email, and live chat, addressing enquiries related to logistics, parcel tracking, and delivery status within the customer support services framework.
Investigate, manage, and resolve delivery exceptions, delays, and order discrepancies efficiently and professionally, ensuring a premium customer experience at every touchpoint.
Coordinate closely with internal logistics teams, courier partners, and warehouse operations to provide accurate, real-time updates to customers regarding their shipments.
Process customer requests including returns, re-deliveries, address amendments, and compensation claims in accordance with established company policies and service level agreements.
Accurately log all customer interactions, case resolutions, and follow-up actions within the CRM system, maintaining a precise and up-to-date record of each engagement.
Proactively identify recurring delivery or logistics issues and escalate feedback to the relevant operational teams to drive continuous service improvement.
Uphold the highest standards of professionalism, empathy, and product knowledge when representing the client brand to Dutch-speaking customers throughout the customer support process.
Meet and consistently exceed individual and team KPIs, including customer satisfaction scores, first-contact resolution rates, and average handling time targets.

Requirements

Native or fluent Dutch language proficiency — both spoken and written — is essential for this role, as all customer interactions will be conducted in Dutch.
A valid EU passport is mandatory for relocation and employment eligibility purposes.
A solid level of English communication skills (B2 or above) is required for internal team collaboration and training purposes.
Previous experience in customer support services, logistics, e-commerce, or a related field is highly advantageous, though motivated candidates with strong communication skills are warmly encouraged to apply.
Demonstrated ability to work effectively in a target-driven environment, with a results-oriented mindset and a genuine passion for delivering outstanding customer experiences.
Proficiency with standard CRM platforms, ticketing systems, and Microsoft Office tools; a willingness to learn new systems rapidly is expected.

Benefits

What We Offer

Competitive Monthly Salary, structured to reflect your experience and expertise within the customer support services industry.
Fully Paid, Comprehensive Training Programme to ensure you are fully equipped and confident from your very first day on the job.
Private Health Insurance for your peace of mind and wellbeing throughout your time in Bulgaria.
Fully Paid Relocation Package, covering your return flight, airport transfer, and initial hotel accommodation upon arrival in Sofia, Bulgaria.
Monthly Performance Bonus rewarding your dedication, professionalism, and achievement of key customer satisfaction and delivery targets.
Career development pathways within a globally respected organisation, offering real opportunities to grow within the customer support services sector.
A vibrant, multicultural working environment alongside fellow Dutch-speaking and international colleagues in the heart of Sofia.
And Much More...

Life in Bulgaria

Bulgaria is rapidly emerging as one of Europe's most exciting destinations for international professionals, and it is easy to understand why. Sofia, the vibrant capital of Bulgaria, blends a rich historical heritage with a thoroughly modern, cosmopolitan lifestyle — offering world-class restaurants, thriving arts and music scenes, stunning architecture, and a welcoming expat community. Bulgaria enjoys a warm, sunny climate with beautiful mountain landscapes, pristine Black Sea coastlines, and picturesque countryside — all just a short drive from the city centre. The cost of living in Bulgaria is remarkably affordable by Western European standards, allowing you to enjoy an exceptional quality of life on a competitive salary.

For Dutch-speaking professionals exploring jobs in Bulgaria, relocating to Sofia is a genuinely life-enhancing experience. Bulgaria's cuisine is rich, diverse, and deeply satisfying — from hearty traditional dishes to international fine dining — while the country's legendary hospitality means newcomers are welcomed with warmth and enthusiasm. Bulgaria's central European location also makes it ideal for weekend travel across the continent. Whether you are drawn by the career prospects, the lifestyle, or the adventure of living abroad, Bulgaria delivers on every level — making the Dutch Speaking Logistics & Delivery Advisor position in Bulgaria one of the most compelling jobs in Bulgaria available today.

How to Apply

If you are a fluent or native Dutch speaker ready to take on an exciting new challenge within the customer support services industry and embark on a rewarding professional journey in Sofia, Bulgaria, we would love to hear from you. Do not miss this outstanding opportunity to secure one of the most sought-after Dutch-speaking jobs in Bulgaria — click Apply Now to submit your application today and one of our dedicated Mercier Consultancy Group recruitment specialists will be in touch with you promptly. Your next great career move starts here, and we look forward to welcoming you to the Mercier Consultancy Group family.

Dutch Speaking Logistics & Delivery Advisor - Work In Sofia, Bulgaria