Dutch Customer Care Agent for Eneco

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm, dedicated to connecting exceptional multilingual talent with world-class organisations across a diverse range of industries. With a strong track record of placing professionals in high-impact roles throughout Europe, we pride ourselves on delivering a seamless, personalised recruitment experience that puts candidates first. At Mercier Consultancy Group, we don't just fill positions — we build careers.

Job Overview

We are currently seeking a motivated and customer-focused Dutch Customer Care Agent for Eneco to join a dynamic remote team based in Greece, supporting one of the Netherlands' most recognised and forward-thinking energy providers. This is a fantastic opportunity for Dutch-speaking professionals to build a rewarding career in the energy industry, delivering outstanding customer support to residential and business clients on topics ranging from energy contracts and billing to sustainability solutions. If you are looking for Dutch-speaking jobs that combine professional growth, flexibility, and meaningful work within the energy sector, this Dutch Customer Care Agent for Eneco position in Greece is the ideal next step for you.

Key Responsibilities

Serve as the primary point of contact for Dutch-speaking Eneco customers, handling inbound enquiries via phone, email, and live chat with professionalism and efficiency.
Assist customers with questions related to energy contracts, tariff plans, billing statements, and account management within the energy sector.
Guide customers through Eneco's sustainable energy products and services, including solar panel solutions, smart energy meters, and green energy packages.
Accurately log all customer interactions and case resolutions in the CRM system, ensuring complete and up-to-date records.
Identify and escalate complex technical or billing issues to the appropriate internal departments, ensuring timely and satisfactory resolutions for all customers.
Proactively inform customers about relevant energy usage tips, new product offerings, and any changes to energy regulations or tariffs applicable to their accounts.
Collaborate with team members and team leaders to maintain consistently high quality and customer satisfaction standards in line with Eneco's brand values.
Contribute to continuous improvement initiatives by providing customer feedback and insights to support the optimization of service delivery within the energy industry.

Requirements

Native or fluent Dutch language skills (both spoken and written) are essential for this role — candidates must be able to communicate clearly and professionally with Dutch-speaking customers at all times.
Valid EU passport or EU citizenship (mandatory).
A good working knowledge of English for internal communications and training purposes.
Previous experience in a customer service, contact centre, or client-facing role is advantageous; experience within the energy industry or utilities sector is a strong plus.
Strong computer literacy and the ability to navigate CRM platforms and digital tools with confidence.
Excellent communication skills, a customer-first mindset, and the ability to handle challenging situations with empathy and composure.
Reliable high-speed internet connection and a suitable home working environment within Greece.

Benefits

What We Offer

Competitive Monthly Salary reflective of your skills and experience in the energy sector.
Monthly Performance Bonus rewarding your dedication and results.
2 Extra Salaries Per Year — 13th and 14th salary as a significant financial benefit.
Fully Paid Training to ensure you are equipped with comprehensive knowledge of the energy industry and Eneco's products and services.
Comprehensive Health Insurance coverage from day one.
100% Remote Work within Greece, offering outstanding work-life balance and flexibility.
A supportive, multicultural, and inclusive team environment that values every individual's contribution.
Genuine long-term career development opportunities within a growing international organisation.
And Much More...

Life in Greece

Greece is one of Europe's most captivating and enriching countries to live and work in, offering an extraordinary quality of life that is hard to match anywhere on the continent. With over 300 days of sunshine per year, breathtaking coastlines, ancient historic sites, and a vibrant cultural scene, Greece provides an idyllic backdrop for both professional ambition and personal fulfilment. Whether you are exploring the iconic streets of Athens, relaxing on a sun-drenched island, or discovering the charm of Thessaloniki, Greece consistently delivers an unparalleled Mediterranean lifestyle that residents truly cherish.

The cost of living in Greece is highly competitive compared to other Western European countries, making it an exceptionally attractive destination for professionals seeking both financial comfort and a rich daily experience. From world-renowned Greek cuisine and warm, welcoming communities to a superb climate and a pace of life that balances productivity with leisure, Greece offers everything you need to thrive. For those seeking Dutch-speaking jobs or exploring jobs in Greece, this Dutch Customer Care Agent for Eneco position in Greece represents an incredible opportunity to live and work in a country that never ceases to inspire.

How to Apply

Are you a Dutch-speaking professional ready to take the next step in your career within the energy industry? Do not miss this outstanding opportunity to join a leading team supporting Eneco from the comfort of your home in Greece. Click Apply Now to submit your application and a member of our expert recruitment team at Mercier Consultancy Group will be in touch to guide you through the next steps. We look forward to welcoming you on board and helping you build a truly rewarding future — Mercier Consultancy Group is here to support you every step of the way.

Dutch Customer Care Agent for Eneco - Work Remote In Greece