Dutch Customer Advisor - Sofia, Bulgaria - Work Remote In Bulgaria

Dutch Customer Advisor - Sofia, Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a proven track record of placing thousands of professionals in rewarding careers throughout Europe, we pride ourselves on offering personalised, end-to-end support for every candidate we work with. At Mercier Consultancy Group, we don't just find you a job — we help you build a career and a life you love.

Job Overview

We are currently recruiting on behalf of a leading international customer support services provider for a motivated and customer-focused Dutch Customer Advisor to join their growing remote team based in Bulgaria. This is a fantastic opportunity for Dutch-speaking professionals to take the next step in their career within the dynamic and fast-growing Customer Support Services industry, all while enjoying the incredible lifestyle that Bulgaria has to offer. If you are searching for Dutch-speaking jobs that combine professional growth, attractive benefits, and the excitement of a new European adventure, this Dutch Customer Advisor - Sofia, Bulgaria position in Bulgaria could be the perfect fit for you.

Key Responsibilities

• Serve as the primary point of contact for Dutch-speaking customers, delivering outstanding support across phone, email, and live chat channels within a professional customer support services environment.
• Accurately identify customer needs, resolve enquiries efficiently, and ensure a high standard of customer satisfaction on every interaction.
• Diagnose and troubleshoot customer issues in a calm and professional manner, escalating complex cases to the appropriate internal teams when required.
• Maintain detailed and accurate records of all customer interactions and case resolutions using internal CRM and ticketing systems.
• Proactively follow up with customers to confirm that their issues have been resolved and that they are fully satisfied with the service provided.
• Collaborate closely with team leaders and colleagues to share knowledge, best practices, and contribute to a positive team culture within the customer support services department.
• Adhere to all company quality standards, service level agreements (SLAs), and compliance guidelines at all times.
• Continuously develop product and service knowledge to provide customers with accurate, up-to-date information and guidance.

Requirements

• Native or fluent Dutch language skills (both spoken and written) are essential for this role — this is a non-negotiable requirement for all applicants.
• A valid EU passport is mandatory to be eligible for this position.
• A strong customer service mindset with a genuine passion for helping people and delivering exceptional support experiences.
• Previous experience in a customer support services, contact centre, or client-facing environment is advantageous, though motivated candidates with transferable skills are encouraged to apply.
• Excellent communication and active listening skills, with the ability to remain composed and solution-oriented under pressure.
• Basic proficiency in English for internal communications, reporting, and team collaboration purposes.
• Reliable internet connection and a suitable home working environment to support a remote working setup within Bulgaria.

Benefits

What We Offer

• Competitive Monthly Salary tailored to your experience and skills
• Fully Paid Training programme to ensure you are set up for success from day one
• Comprehensive Health Insurance coverage
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival in Bulgaria
• Monthly Performance Bonus rewarding your hard work and dedication
• Remote working arrangement within Bulgaria, providing flexibility and work-life balance
• Ongoing career development opportunities within the customer support services sector
• A supportive, multicultural, and professionally enriching work environment
• And Much More...

Life in Bulgaria

Bulgaria is one of Europe's most captivating and underrated destinations, offering a remarkable quality of life at a highly affordable cost of living. Nestled in the heart of the Balkans, Bulgaria boasts a stunning blend of ancient history, vibrant cultural traditions, breathtaking mountain landscapes, and beautiful Black Sea coastlines. The country enjoys a wonderfully diverse climate — sun-drenched summers perfect for outdoor exploration, and crisp, snowy winters ideal for world-class skiing in resorts like Bansko and Borovets. Whether you are drawn to the cosmopolitan buzz of Sofia or the charm of Bulgaria's historic towns and villages, you will find a lifestyle that is both rich in experience and remarkably easy on the wallet.

For Dutch-speaking professionals exploring jobs in Bulgaria, relocating to this beautiful country represents an exciting new chapter. Bulgaria's thriving expat community, welcoming locals, and growing international business environment make it an increasingly popular choice for professionals from across Europe. The food scene in Bulgaria is wonderfully diverse — from hearty traditional cuisine to modern international restaurants — and the country's warm hospitality will make you feel at home from the moment you arrive. With the fully paid relocation package provided as part of this Dutch Customer Advisor - Sofia, Bulgaria position in Bulgaria, making the move has never been more straightforward or more rewarding. Discovering all that Bulgaria has to offer while building a meaningful career in customer support services is a truly unique opportunity.

How to Apply

Are you a Dutch-speaking professional ready to embrace an exciting new career opportunity in the Customer Support Services industry? Whether you are actively seeking Dutch-speaking jobs or simply exploring your options, we would love to hear from you. This is your chance to secure a rewarding role with outstanding benefits, a fully paid relocation package, and a monthly performance bonus — all while experiencing the incredible lifestyle that Bulgaria has to offer. Click Apply Now to submit your application today, and a dedicated member of the Mercier Consultancy Group recruitment team will be in touch to guide you through every step of the process. We look forward to helping you take the next exciting step in your career journey.