IT Infrastructure and Operations Manager (Hybrid) | Makati

Work Setup: Hybrid (Makati)

Work Schedule: Dayshift

Work Schedule: Monday to Friday, 8:00 am to 5:00 pm

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• At least 5 years of experience in IT infrastructure, with at least 3 years in a team lead role
• Proven hands-on experience with:

1. Windows/Linux Server environments and Active Directory/Azure AD.
2. Networking concepts (TCP/IP, VLANs, VPN, SD-WAN) and hardware (Cisco, Meraki, Palo Alto).
3. Virtualization technologies (VMware, Hyper-V).
4. Cloud platforms (AWS, Azure, or Google Cloud).
5. Storage Area Networks (SAN) and backup/recovery solutions.

Key Responsibilities:

1. Lead, mentor, and develop a team of system, network, and help desk engineers. Foster a culture of proactive monitoring, continuous improvement, and exceptional customer service. Manage team workload, prioritize tasks, and conduct performance reviews.

2. Develop and execute the strategic roadmap for the company's IT infrastructure, including on-premises, cloud (AWS/Azure/GCP), and hybrid environments. Oversee the design, implementation, and maintenance of all server, network, storage, and data center infrastructure. Manage and optimize cloud infrastructure and services for cost-efficiency and performance.

3. Ensure the high availability and reliability of all critical business systems and network services. Oversee the IT Service Desk function, ensuring timely resolution of incidents and requests based on SLAs. Manage IT operations based on ITIL frameworks, including Incident, Problem, Change, and Asset Management.

4. Partner with the CISO/Cybersecurity team to implement and maintain robust security controls, including firewalls, patch management, and access controls. Ensure infrastructure compliance with relevant industry standards (e.g., SOX, HIPAA, GDPR). Own and test the Disaster Recovery and Business Continuity plans for all critical infrastructure.

5. Develop and manage the infrastructure and operations budget, including forecasting and cost-control. Evaluate, select, and manage relationships with technology vendors, managed service providers, and contractors.

6. Lead infrastructure projects from conception to completion, ensuring they are delivered on time and within budget. Collaborate with other IT pillars (e.g., Business Applications, Security) to support their infrastructure needs.