Operations Manager for Sales in this role get to:

Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
Improve the company: Make recommendations to enhance processes and boost ease and efficiency.
Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge.

A Bachelor’s Degree is preferred but not required.
Three years of operations and management experience.
Minimum of 2 years of sales experience in a call center setting.
Inbound/Outbound contact center experience with Sales as primary KPI and productivity.
Experience in managing people, should not be only cross-functional experience. People management + Sales expertise would be ideal.
Performance management – how does one derive actions to be taken if a certain KPI is failing
Analytical ability to read and understand data trends, most importantly the logic on how generic call center metrics arrive.
Experience in creating/understanding various incentive models, and spiffs run during his/her experience in the previous role.
Experience in mentoring supervisors, coaches.
Good understanding of people metrics and if can discuss any of his/her experiences around this
Experience in client-facing operations.
Amenable working onsite in Tarlac.

All your information will be kept confidential according to EEO guidelines.

Sales Manager | Outbound Sales Operations (B2B)