Duty Manager

Job Description

Primary Responsibilities 
•    Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests.
•    Responsible for Front Desk, Bell operations, Guest Experience and Cashier.
•    Liaise with different departments for smooth and coordinated work.
•    Ensure cleanliness of all areas under the Front Office i.e; Lobby, drop off area, reception, stairs and drive away.
•    Ensure to interact with the guests & enable the team to understand guest requirements.

Operational Management
•    Adhere to the Standard Operating Procedures & policies.
•    Check outstanding of in-house guests on a daily basis.
•    To check whether the following records are kept in order and up to date.
•    Reception / Information Log Book       
•    Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
•    Ensure all V.V.I.P room inspection in coordination with Housekeeping Department.
•    To be readily available at all times to deal with problems or complaints.
•    Ensure effective and speedy check-in & check-out facilities.
•    Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
•    Conduct briefing for all heartist team members.

Qualifications

• Diploma or Degree preferably in hospitality or related field
• Previous experience as a Team Leader or Duty Manager
• Computer literate (Windows environment), PMS (Opera cloud), and an aptitude for new technologies
• Fluent in English, other foreign languages are preferable
• Leadership capabilities and experiences in facing unpredicted situations