ESM Tool Architect
Posted 16 days ago
Envision Employment Solutions is currently looking for ESM Tool Architect for one of our partners, a leader in the Consulting & Technology Services!
Objective:
The ESM Tool Architect is responsible for designing, governing, and evolving Enterprise Service Management (ESM) tool architecture, primarily based on the ServiceNow platform. The role ensures that ESM solutions are scalable, secure, and aligned with business processes across IT and enterprise functions such as HR, Facilities, Security, and Customer Service.
Responsibilities:
- Design and own the ESM tool architecture based on ServiceNow best practices
- Define target architecture, solution blueprints, and integration patterns for ESM
- Lead the implementation and evolution of ServiceNow modules supporting ESM (e.g. ITSM, HRSD, CSM, ITOM)
- Ensure governance, platform standards, and instance health across ESM tools
- Define and maintain the ESM roadmap aligned with business and service management objectives
- Design integrations between ServiceNow and enterprise systems (e.g. monitoring, ERP, CRM)
- Support automation, workflow optimization, and self service enablement
- Collaborate with delivery, platform, and process stakeholders to ensure architectural alignment
- Provide architectural guidance during transition, transformation, and run phases.
Requirements
- Strong experience as a Tool Architect or Solution Architect in Enterprise Service Management
- Hands on experience with ServiceNow architecture and multi module implementations
- Strong understanding of ITIL / SIAM / Service Management frameworks
- Experience designing scalable, enterprise wide tool landscapes
- Strong stakeholder management and communication skill
Other open roles at Envision Employment Solutions(6)
Envision was founded in 2013 to support the Egyptian market with Talent Solutions. We provide full recruitment, headhunting, payroll, and onboarding services for your temporary, permanent, and full-time employee needs. We now successfully support some of the country’s largest businesses across the MENA regions. We have been immensely successful in creating a global network of highly adept intelligent professionals that can add value by enabling organizations to achieve their mission critical projects and goals. Keeping pace with the ever-changing business landscapes, and the growing need for talented professionals has become ever more challenging. This is where Envision comes into play to bring skilled candidates to your organization. Our professional consultants are exceptionally skilled in identifying top talent in the MENA region and matching them with our client’s needs. We have a wide network of talents across various sectors, with a focus on the IT/Software sector. All our resources are multifaceted and come with years of commended performance. Project completion rate of our consultants is 95%, 5% is attributed to unforeseen situations like project shutdown, health issues, relocation, etc. We appreciate the experience that our candidates bring from various industries, and we like to leverage it for the mutual benefit of both clients and candidates. We work in partnership with your management team, hiring managers or Talent team to determine your recruiting needs, while optimizing your hiring budget.
Key team members
Maha Samy Hanafi
Christine William
Hany Aly
Reema Elabi
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