German Speaking Customer Agent For Mercedes

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, renowned for connecting exceptional multilingual talent with world-class brands across a wide range of industries. With a proven track record of placing thousands of professionals in rewarding roles throughout Europe, we pride ourselves on delivering a seamless, fully supported recruitment experience from first contact to first day on the job. At Mercier Consultancy Group, we don't just find you a position — we help you build a career.

Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for a German Speaking Customer Agent For Mercedes position in Greece — one of the most sought-after German-speaking jobs currently available in the European automotive sector. In this exciting remote role based within Greece, you will serve as a dedicated customer service ambassador for one of the world's most iconic and prestigious automotive brands, Mercedes-Benz, providing expert support and an exceptional customer experience to German-speaking clients across a variety of automotive topics. If you are passionate about the automotive industry, fluent in German, and ready to take the next step in your career, this German Speaking Customer Agent For Mercedes role is your ideal opportunity to thrive.

Key Responsibilities

Deliver outstanding customer support to German-speaking Mercedes-Benz clients via telephone, email, and live chat, addressing inquiries related to vehicles, services, and automotive products.
Provide accurate and professional guidance on Mercedes-Benz vehicle features, model specifications, warranty coverage, and after-sales automotive services.
Assist customers with scheduling service appointments, roadside assistance requests, and automotive maintenance queries, ensuring a premium brand-aligned experience at every touchpoint.
Handle and resolve customer complaints in a calm, professional, and solution-focused manner, escalating complex automotive or technical cases to the appropriate specialist teams when required.
Process and manage customer data, case records, and follow-up actions accurately within the CRM system, maintaining meticulous records in line with automotive industry standards.
Collaborate closely with internal teams and Mercedes-Benz brand representatives to stay updated on the latest automotive product launches, recalls, campaigns, and promotions.
Proactively identify opportunities to improve the customer journey and share feedback with team leaders to enhance overall service quality within the automotive support function.
Meet and consistently exceed individual and team performance targets, including customer satisfaction scores, response times, and quality assurance benchmarks.

Requirements

Native or fluent German language skills (both spoken and written) are essential for this role — all customer interactions will be conducted in German.
A valid EU passport or the legal right to work within the European Union is mandatory.
Previous experience in customer service, customer support, or a client-facing role is highly advantageous; experience within the automotive industry is a strong plus.
Genuine enthusiasm for the automotive sector and familiarity with premium automotive brands such as Mercedes-Benz will be considered a significant advantage.
Excellent communication and interpersonal skills with a professional, empathetic, and customer-first approach.
Strong computer literacy, with the ability to navigate CRM systems, ticketing platforms, and standard office applications efficiently.
A reliable internet connection and a suitable remote working environment within Greece are required for this position.

Benefits

What We Offer

Competitive Monthly Salary reflective of your skills and experience in the automotive customer service sector.
Monthly Performance Bonus rewarding your dedication and results.
2 Extra Salaries Per Year in the form of a 13th and 14th salary — a premium benefit exclusive to this opportunity.
Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to ensure a smooth and stress-free move to Greece.
Fully Paid Professional Training tailored to the Mercedes-Benz brand and automotive customer support processes.
Comprehensive Health Insurance coverage from day one.
The opportunity to represent one of the most prestigious and globally recognised names in the automotive industry.
A supportive, multicultural, and dynamic team environment with real prospects for professional development and career growth.
And Much More...

Life in Greece

Relocating for this German Speaking Customer Agent For Mercedes position means more than simply taking on an exciting new career challenge — it means embracing a truly extraordinary way of life. Greece is celebrated worldwide for its breathtaking landscapes, from sun-drenched island coastlines and turquoise Aegean waters to dramatic mountainous terrains and ancient archaeological wonders. With over 300 days of sunshine per year, a rich and vibrant cultural heritage stretching back millennia, and a warm, welcoming population, Greece offers an unparalleled quality of life that is difficult to match anywhere else in Europe. Whether you spend your weekends exploring the historic streets of Athens, island-hopping across the Greek archipelago, or simply relaxing on some of the most beautiful beaches in the world, life in Greece is nothing short of extraordinary.

Beyond its natural beauty, Greece is also renowned for its exceptional cuisine, lively social scene, and the legendary warmth and hospitality of its people — qualities that make settling into your new life here feel effortless and enjoyable. The cost of living in Greece remains highly competitive compared to other Western European destinations, allowing you to enjoy a premium lifestyle without compromise. For professionals seeking German-speaking jobs in a stimulating and culturally rich environment, Greece represents the perfect destination to combine career ambition with personal fulfilment. With a fully paid relocation package provided by Mercier Consultancy Group, every aspect of your transition to Greece is taken care of — all you need to do is arrive ready to make your mark.

How to Apply

Are you ready to take on one of the most rewarding German-speaking jobs in the automotive industry and join the Mercier Consultancy Group family? If you are a fluent German speaker with a passion for delivering exceptional customer experiences and a desire to build a meaningful career supporting one of the world's most iconic automotive brands, we would love to hear from you. This German Speaking Customer Agent For Mercedes position in Greece is a rare and exciting opportunity that will not remain available for long. Click Apply Now to submit your application today, and a dedicated member of our international recruitment team will be in touch to guide you through the next steps. We look forward to welcoming you on board and supporting your journey every step of the way. — Mercier Consultancy Group

German Speaking Customer Agent For Mercedes - Work In Greece - Paid Relocation