Dutch Speaking Customer Expert For Imperial

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class employers across the continent. With a proven track record of placing thousands of professionals in rewarding roles throughout Europe, we are dedicated to delivering tailored staffing solutions that drive both business performance and candidate career growth. At Mercier Consultancy Group, we don't just fill positions — we build careers and shape futures.

Job Overview

We are thrilled to present an outstanding opportunity for a Dutch Speaking Customer Expert For Imperial position in Greece, based on-site in the vibrant and historic city of Athens. This role sits within the fast-paced and ever-evolving Consumer Electronics industry, where you will serve as a trusted point of contact for Dutch-speaking customers seeking expert guidance, technical support, and after-sales assistance for premium consumer electronic products and services. If you are passionate about technology, dedicated to delivering outstanding customer experiences, and eager to explore Dutch-speaking jobs abroad, this is your ideal next career move.

Key Responsibilities

Deliver exceptional customer support to Dutch-speaking clients via phone, email, and live chat, addressing enquiries related to consumer electronics products, warranties, and services.
Provide accurate and detailed product information, including technical specifications, compatibility guidance, and usage recommendations for a wide range of electronic devices.
Efficiently troubleshoot and resolve customer issues related to consumer electronics, escalating complex technical cases to the appropriate specialist teams when necessary.
Process customer orders, returns, exchanges, and refund requests in accordance with company policies, ensuring a seamless and professional after-sales experience.
Maintain a thorough and up-to-date knowledge of the latest consumer electronics product lines, firmware updates, and industry developments to offer informed, confident support.
Record all customer interactions and case resolutions accurately within the CRM system, contributing to quality assurance and continuous service improvement initiatives.
Collaborate closely with internal teams including technical support, logistics, and sales to ensure customer satisfaction at every stage of the purchasing and ownership journey.
Actively contribute to achieving and exceeding individual and team performance KPIs, including customer satisfaction scores, first-contact resolution rates, and response times.

Requirements

Native or fluent Dutch language proficiency (both spoken and written) is essential for this role — all Dutch-speaking customer interactions will be conducted entirely in Dutch.
A valid EU passport or the legal right to work within the European Union is mandatory.
A genuine interest in consumer electronics, technology products, and digital innovation, with the ability to quickly absorb and communicate technical information to a general audience.
Previous experience in customer service, technical support, or a client-facing role is advantageous, particularly within the consumer electronics or technology sector.
Strong communication, active listening, and problem-solving skills, with a customer-first mindset and a calm, professional approach to handling enquiries and complaints.
Proficiency in English at a working level to facilitate communication with internal teams and management, alongside Dutch-speaking customer interactions.
Willingness to relocate to Athens, Greece, and commit to an on-site work environment as part of a dynamic, multicultural customer support team.

Benefits

What We Offer

Competitive Monthly Salary reflecting your skills, experience, and contribution to the team.
Monthly Performance Bonus rewarding your dedication and results within the Consumer Electronics support environment.
2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security and recognition of your commitment.
Fully Paid Relocation Package, including return flight to Athens, airport transfer, and hotel accommodation upon arrival to ensure a smooth and stress-free move to Greece.
Fully Paid Training Programme tailored to the consumer electronics industry, equipping you with the product knowledge and support skills to excel from day one.
Comprehensive Health Insurance coverage for your peace of mind throughout your employment.
A supportive, inclusive, and multicultural team environment with genuine opportunities for professional development and career advancement.
And Much More...

Life in Greece

Relocating to Greece is far more than a career decision — it is a lifestyle transformation. Athens, the capital of Greece, is a city where ancient history and modern cosmopolitan energy coexist in the most captivating way. With over 300 days of sunshine per year, a breathtaking Mediterranean coastline, and a deeply rich cultural heritage spanning thousands of years, Greece offers an unparalleled quality of life that few other European destinations can match. Whether you spend your weekends exploring the Acropolis, island-hopping across the Aegean, or simply relaxing at a sun-drenched beach, life in Greece provides a truly extraordinary backdrop for your professional journey.

Beyond its natural beauty, Greece is celebrated for its legendary hospitality, world-renowned cuisine, and vibrant social culture that makes settling in feel effortless for international professionals. The cost of living in Greece remains highly competitive compared to other Western European capitals, meaning your salary goes further while your lifestyle thrives. From bustling neighbourhood markets and authentic tavernas to contemporary rooftop bars and cultural festivals, Greece invites you to live fully and authentically. For Dutch-speaking professionals seeking jobs in Greece, Athens represents the perfect combination of career opportunity, personal enrichment, and Mediterranean adventure — and Mercier Consultancy Group is here to make that transition seamless from the very first day.

How to Apply

Are you ready to take the next exciting step in your career and secure one of the most rewarding Dutch-speaking jobs available in Europe today? The Dutch Speaking Customer Expert For Imperial position in Greece is a rare and exceptional opportunity that combines a thriving career in the Consumer Electronics industry with the unmatched lifestyle that Athens has to offer. We invite all qualified Dutch-speaking candidates to click Apply Now and submit your application today. Our dedicated recruitment team at Mercier Consultancy Group will review your profile promptly and guide you through every stage of the process with professionalism and care. We look forward to welcoming you to our growing family and helping you build something truly remarkable — in Greece and beyond.

Dutch Speaking Customer Expert For Imperial - Work In Greece - Paid Relocation