About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and BPO firms, dedicated to connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a proven track record of placing thousands of professionals in rewarding roles throughout Europe and beyond, we pride ourselves on delivering a personalised, premium candidate experience at every stage of the hiring journey. At Mercier Consultancy Group, we don't just find you a job — we help you build a career.

Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for a Dutch Speaking Customer Agent For Mercedes position in Greece, one of the most sought-after Dutch-speaking jobs available in the European market today. In this dynamic role within the prestigious automotive industry, you will serve as a dedicated brand ambassador for Mercedes, delivering exceptional customer support and guidance to Dutch-speaking clients across a wide spectrum of automotive enquiries. If you are passionate about the automotive world, fluent in Dutch, and eager to explore jobs in Greece with a globally recognised luxury brand, this is the career move you have been waiting for.

Key Responsibilities

Deliver high-quality customer support to Dutch-speaking clients via phone, email, and live chat, addressing enquiries related to Mercedes vehicles, services, and dealership experiences
Assist customers with product information, including vehicle specifications, trim levels, optional features, and technical details relevant to the Mercedes automotive range
Handle and resolve customer complaints with empathy and professionalism, ensuring outstanding satisfaction levels consistent with the Mercedes brand values
Process and manage service booking requests, warranty enquiries, and roadside assistance cases in a timely and accurate manner
Liaise effectively with internal automotive teams and authorised Mercedes dealerships to escalate complex cases and ensure swift resolution
Maintain accurate and thorough records of all customer interactions using CRM systems, adhering to data protection and automotive industry compliance standards
Stay up to date with the latest Mercedes product launches, recalls, promotions, and automotive industry developments to provide informed and relevant guidance
Contribute to team performance goals and uphold the high service standards expected of a premium automotive brand such as Mercedes

Requirements

Native or fluent Dutch language proficiency (both spoken and written) is essential for this role
A valid EU passport or the legal right to work within the European Union is mandatory
A strong customer service orientation with excellent communication and interpersonal skills
Previous experience in customer support, ideally within the automotive industry or a premium brand environment, is highly advantageous
Comfortable working with CRM platforms, ticketing systems, and digital communication tools
A proactive, solution-focused mindset with the ability to manage multiple enquiries efficiently and professionally

Benefits

What We Offer

Competitive Monthly Salary reflective of your skills and experience in the automotive customer service field
Fully Paid Training programme to ensure you are fully equipped with the knowledge and tools to excel in your role
Comprehensive Health Insurance coverage for your peace of mind
Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival in Greece
Monthly Performance Bonus rewarding your dedication and outstanding results
2 Extra Salaries Per Year in the form of a 13th and 14th month salary, providing exceptional financial security
And Much More...

Life in Greece

Relocating for one of the most exciting Dutch-speaking jobs in Europe means you will have the privilege of calling Greece your new home — and what a home it is. Greece is a country of extraordinary beauty, boasting over 300 days of sunshine per year, a rich and storied cultural heritage, stunning Mediterranean coastlines, and a warm, welcoming community that makes settling in feel natural and effortless. From the vibrant energy of Athens to the breathtaking landscapes of the Greek islands, life in Greece offers a quality of living that is simply unmatched anywhere else in Europe.

Greece is also a haven for food lovers, with a world-renowned culinary tradition built on fresh ingredients, bold flavours, and convivial dining experiences that bring people together. The cost of living in Greece remains highly attractive compared to other Western European countries, allowing you to enjoy a comfortable and fulfilling lifestyle while advancing your career in the automotive industry. For professionals seeking jobs in Greece that combine a rewarding professional path with an enviable personal lifestyle, this Dutch Speaking Customer Agent For Mercedes position in Greece truly delivers on every level.

How to Apply

Are you ready to take the next step in your career and join one of the most prestigious Dutch-speaking jobs available in the automotive industry today? Do not miss your chance to be part of a globally recognized brand while enjoying everything that life in Greece has to offer. Click the Apply Now button below to submit your application, and a dedicated member of the Mercier Consultancy Group recruitment team will be in touch with you shortly. We look forward to welcoming you on board and supporting you every step of the way on your exciting new journey.

Dutch Speaking Customer Agent For Mercedes - Work In Greece - Paid Relocation