Job Description
The Waiter/Waitress plays a key role in creating memorable dining experiences by providing attentive, personalized, and professional service to guests. This position contributes to guest satisfaction by ensuring that every interaction reflects the hotel’s standards, values, and commitment to responsible hospitality.
Key Responsibilities
- Welcome guests in a friendly and professional manner, creating a positive first impression.
- Take food and beverage orders accurately and deliver them promptly.
- Ensure tables are properly set, maintained, and cleared according to service standards.
- Provide detailed information about menu items, specials, and promotions.
- Handle guest requests and complaints professionally, ensuring guest satisfaction.
- Maintain cleanliness and organization of service areas.
- Follow hygiene, health, and safety standards at all times.
- Collaborate effectively with kitchen and bar teams to ensure smooth service.
- Contribute to a positive team spirit and support colleagues when needed.
Qualifications
- Previous experience as a Waiter/Waitress in a hotel or restaurant is an advantage.
- Strong communication and interpersonal skills.
- Guest-oriented mindset with attention to detail.
- Ability to work in a fast-paced environment.
- Professional appearance and positive attitude.
- Flexibility to work shifts, weekends, and holidays.
- Knowledge of food and beverage service standards is a plus
Additional Information
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Key team members
Antoine Couve
Emmanuel de Feydeau
Raoul PICCIN
Julie White
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