As a Technical Support Developer, you will play a key role in providing technical support, web development, database management, and client service. You will act as the bridge between technical execution and client satisfaction, ensuring clients receive exceptional support while maintaining the quality, reliability, and performance of our web-based platforms.

The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and hands-on experience working with both front-end and back-end technologies.

Company Profile:

Our client is an Australian-based SaaS software company founded in 1998 that specializes in developing online community and web application platforms. With over 25 years of experience, the company serves more than 100 clients across Australasia, Asia, the UK, and the Middle East, including organizations in the education, nonprofit, NGO, and corporate sectors.

With offices in Australia and the United Kingdom, Potentiality delivers innovative, scalable, and secure technology solutions that help organizations build engaged and connected communities.

As they are continuously expanding, they are looking for a versatile and proactive Technical Support Developer to join their team.

This is an excellent opportunity to work remotely with a highly skilled engineering team in Australia, further develop your technical expertise, and contribute to delivering high-quality software solutions that meet client needs.

Duties and Responsibilities:

Technical Support & Troubleshooting

Diagnose, troubleshoot, and resolve website, application, and system- related issues
Investigate bugs, functionality problems, and user-reported concerns
Escalate complex issues when required and follow through to resolution

Client Support & Ticket Management

Manage and prioritise support tickets in accordance with service levels
Provide timely updates and communicate solutions clearly to clients
Build strong client relationships through professional and responsive support

Database & Data Management

Upload, manage, and maintain client data accurately
Create and manage custom database fields and structures based on client requirements
Ensure data integrity, consistency, and security across systems

Website Development & Design

Update and maintain website layouts and content
Implement client branding requirements and design changes
Ensure websites are fully responsive across desktop, tablet, and mobile devices

Quality Assurance & Testing

Conduct comprehensive testing of websites and platform functionality
Identify and resolve bugs, layout issues, and performance concerns before deployment
Verify system changes meet client requirements and quality standards

Front-End Development

Develop and maintain HTML, CSS, and JavaScript components
Troubleshoot website templates and email rendering issues
Optimise website performance and user experience

Client Consultation

Provide technical guidance and recommendations to clients
Assist clients with platform usage and best-practice solutions
Translate technical concepts into clear, non-technical language

Requirements

Must-have Skills / Qualifications:

Strong experience with C# development
Solid knowledge of JavaScript, HTML, and CSS
Experience with responsive web design and cross-browser compatibility
Working knowledge of SQL and relational database management
Understanding of web application architecture and troubleshooting techniques
Strong analytical and problem-solving skills
Excellent verbal and written communication abilities
High attention to detail and commitment to quality
Strong organisational and time-management skills
Ability to manage multiple priorities in a fast-paced environment
Customer-focused mindset with a proactive approach to support

Advantageous skills or nice-to-haves:

Experience supporting SaaS platforms or web-based applications
Familiarity with API integrations and third-party services
Knowledge of email template development and troubleshooting
Experience with version control systems such as Git

Technical Support Developer - #35123

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