Lodge Supervisor Whiskey Creek

Job Description

PURPOSE

To supervise the day-to-day operations of the Whiskey Creek lodges and support the delivery of a high-quality guest experience. The role is responsible for coordinating hospitality and housekeeping activities, monitoring service standards, and assisting the Lodge Manager in ensuring smooth lodge operations in accordance with established policies, procedures, and service standards.

1. Safety: Consistent application of Safety & Health principles in all discipline interactions and take personal responsibility for safety of self and others to ensure zero harm and elimination of fatalities.

1. Performance and Delivery 

Lodge Operations Management

• • Supervise daily lodge operations including housekeeping, laundry, front-of-house, and guest service activities.
  • Allocate and monitor daily work assignments for hospitality and laundry staff.
  • Conduct routine inspections to ensure cleanliness, presentation, and service standards are maintained.
  • Report maintenance issues and operational concerns to the Lodge Manager.
  • Ensure compliance with established health, safety, hygiene, and environmental procedures.
  • Monitor adherence to lodge standard operating procedures (SOPs).

Culinary Supervision & Food Service

• • Supervise daily kitchen operations in line with approved menus and lodge standards.
  • Oversee and coordinate the work of chefs and kitchen staff to ensure efficient service delivery.
  • Implement seasonal menu plans, providing input and recommendations to the Lodge Manager where needed.
  • Assist with the selection and sourcing of ingredients in line with approved suppliers and guidelines.
  • Ensure food quality, presentation, and portion control meet established standards.
  • Supervise kitchen output to ensure consistency and efficiency during service.
  • Maintain food safety, hygiene, and cleanliness in compliance with regulations.
  • Monitor stock levels and report shortages, quality issues, or variances to the Lodge Manager.

Guest Experience & Hospitality

• • Welcome and assist guests during their stay.
  • Respond to routine guest queries and requests in a professional manner.
  • Monitor guest satisfaction and escalate complaints or significant concerns to the Lodge Manager.
  • Assist in coordinating guest activities and special events.
  • Ensure lodge facilities, furniture, and décor are maintained to acceptable standards and report requirements for repair or replacement.

Team Supervision & Development

• • Supervise staff on a day-to-day basis.
  • Provide on-the-job guidance and coaching to team members.
  • Assist with the induction and training of new employees.
  • Monitor employee attendance and performance and provide feedback to the Lodge Manager.
  • Promote teamwork and adherence to service standards.

Administrative Support

• • Assist with stock monitoring and inventory counts.
  • Maintain basic operational records and documentation.
  • Monitor usage of supplies and report replenishment requirements.
  • Support the Lodge Manager with operational administration and reporting requirements.
  • Ensure accurate completion of routine operational checklists.

Guest Engagement Support

• • Encourage guests to provide feedback on their lodge experience.
  • Support lodge promotional activities as directed by the Lodge Manager.
  • Maintain professional relationships with guests and visitors.
  • Contribute ideas to enhance guest satisfaction and service delivery

1. People & Teams

• Implement a purpose-driven, high-performing culture that is aligned with the company values, is inclusive and promotes diversity, supports engagement and fosters continuous improvement to work processes.

1. Compliance

Ensure compliance with internal and external regulatory, legislative and permitting requirements.

Qualifications

Prescribed

• Grade 12

Food Safety and Hygiene Certificate

Desirable

• Certificate or Diploma in Hospitality, Culinary Arts, or related field

Certification

Experience:

• Minimum of 4 years’ experience in hospitality, lodge operations, guest services, or a related environment.
• Understanding of menu planning and food costing principles will be advantageous
• Previous supervisory experience will be advantageous.
• Experience in a lodge, hotel, guest house, or hospitality environment preferred

• Technical knowledge (experience) required for role:

• Hospitality and guest service principles
• Housekeeping and lodge operations
• Food safety and hygiene requirements
• Health and safety procedures
• Basic stock control principles
• Lodge policies and standard operating procedures

Technical skills

• Staff supervision and work allocation
• Guest relations and customer service
• Basic administration and record keeping
• Inventory monitoring and stock counting
• Problem-solving and issue escalation
• Microsoft Office (Outlook, Word and Excel)
• Verbal and written communication
• Time management and organizational skills

Social process skills

Self-awareness, and of behaviours that successfully drive or hinder team performance and collaboration 

Demonstrate drive, determination, persistence, and commitment to apply other elements of capability work 

Other requirements

Medical certificate of fitness

There could be ad hoc requirements from time to time including need to travel 

Additional Information

Valterra Platinum takes a stand against gender-based violence and all forms of violence: ’We are unconditional in creating a respectful, inclusive and safe working environment to ensure that no colleague will be violated or harassed under our watch’’