Fulfillment & Operations Coordinator

Job Description

About the Role

This is a hands-on operations role at the center of how Reconeyez delivers products and serves customers. You’ll manage our direct-to-customer fulfillment operation out of our Austin office, own the order-to-cash process for our customer base, and be the operational backbone of a small, fast-moving team.

We’re a scaling business, and this role is built to grow with us, starting with strong ownership of physical fulfillment and warehouse operations, and expanding over time toward customer billing, order management, and broader operational responsibilities.

What You’ll Do

• Own inbound and outbound shipments, receiving inventory, processing customer orders, coordinating carriers, and tracking deliveries
• Manage our small warehouse: organization, inventory accuracy, and stock levels
• Handle customer-facing order and billing inquiries; invoices, payments, and account questions
• Process orders and maintain accurate records in our CRM and operations systems
• Improve operational workflows as the business grows and our fulfillment model evolves
• Support the broader team with operational and administrative tasks as needed

What Success Looks Like

• Shipments and inventory are handled accurately and on time
• Customers get timely, professional responses to order and billing questions
• The team is supported and unblocked
• Nothing falls through the cracks
• You’re improving processes, not just maintaining them

Qualifications

What You Bring

Required

• Experience in a fulfillment, warehouse, distribution, or logistics environment — you’re comfortable handling shipments and inventory hands-on
• Experience working directly with customers on orders, invoices, and billing
• High ownership mentality — you close loops and don’t let things slip
• Organized and process-minded; you improve things rather than just maintain them
• Strong written and verbal communication

Bonus

• Experience in a growing or scaling business environment
• Familiarity with CRM, ERP, or order management systems
• Comfort with Microsoft Office and Google Workspace

Who Thrives Here

Someone equally comfortable on the warehouse floor and on the phone with a customer. Someone who handles ambiguity well, wears multiple hats without complaint, and wants to build something — not just manage a steady state.

If you’re looking for a role where you’ll have real ownership, grow your responsibilities as the company scales, and work with a team that takes its work seriously, this is it.