Travel Program Specialist
Posted 11 days ago
• Set up or update traveler profiles in the travel system using provided information.
• Create, maintain, and manage standard and complex travel authorizations and vouchers.
• Provide proactive trip planning support, including early coordination with staff, advance teams, and approving officials.
• Manage all aspects of government travel cards (IBA/CBA), including setup, maintenance, reconciliation, and issue resolution.
• Serve as the primary liaison with GSA SmartPay and Citibank, managing program updates and resolving issues.
• Ensure adherence to all GSA SmartPay Program policies, procedures, and federal travel regulations.
• Provide guidance on Federal Travel Regulation (FTR) and HHS Travel Policy during traveler interactions.
• Manage the travel support inbox, including triage, prioritization, and follow-up.
• Generate constructed travel cost comparisons and complete necessary forms for deviated travel.
• Conduct comprehensive reviews of travel options to ensure compliance and alignment with mission needs.
• Provide robust voucher support, including proactive receipt collection and follow-up on justifications.
• Maintain detailed audit-trail documentation for all travel circumstances.
• Monitor travel document status and proactively address any delays.
• Track and report monthly work performed by major support category.
Required Skills & Experience
• Proven experience in a travel coordination or support role, preferably within a government or corporate environment.
• Strong familiarity with travel management systems (ETS or similar).
• Experience managing corporate or government travel card programs (IBA/CBA).
• In-depth knowledge of federal travel regulations (FTR, JTR) and travel policies.
• Excellent organizational and time-management skills with the ability to manage multiple tasks simultaneously.
• Strong problem-solving skills and the ability to handle travel-related issues such as declines, disputes, and last-minute changes.
• Proficiency with Citibank/Citimanager systems is highly desirable.
• Exceptional communication and interpersonal skills, with a focus on providing excellent customer service.
• Experience with Microsoft Office Suite (Word, Excel, Outlook).
Qualifications & Education
• 1–3+ years of experience in travel program management or a similar role.
• Demonstrated ability to work independently and as part of a team in a fast-paced environment.
• Ability to support federal compliance requirements (ATO, security standards).
• Proven experience in a travel coordination or support role, preferably within a government or corporate environment.
• Strong familiarity with travel management systems (ETS or similar).
• Experience managing corporate or government travel card programs (IBA/CBA).
• In-depth knowledge of federal travel regulations (FTR, JTR) and travel policies.
• Excellent organizational and time-management skills with the ability to manage multiple tasks simultaneously.
• Strong problem-solving skills and the ability to handle travel-related issues such as declines, disputes, and last-minute changes.
• Proficiency with Citibank/Citimanager systems is highly desirable.
• Exceptional communication and interpersonal skills, with a focus on providing excellent customer service.
• Experience with Microsoft Office Suite (Word, Excel, Outlook).
Qualifications & Education
• 1–3+ years of experience in travel program management or a similar role.
• Demonstrated ability to work independently and as part of a team in a fast-paced environment.
• Ability to support federal compliance requirements (ATO, security standards).
• Experience working in a federal or highly regulated environment.
• Familiarity with financial or ERP systems.
• Experience with event-driven architecture and messaging services.
• Experience providing support for high-level executives or VIPs.
• Ability to conduct training and onboarding for new travelers.
• Experience in creating reports and analyzing travel data to identify trends and recommend process improvements.
Other open roles at Significance, Inc.(6)
Significance Inc. is a government consulting firm that is a certified Economically Disadvantaged Woman-Owned Small Business (EDWOSB) providing expertise and partnership in the areas of: • Financial management & audit support • Business systems • Program & project management • Transformation & strategy • SAP services support • Analytics & decision support • Systems support training Our expertise closes critical knowledge and resource gaps for our government agency clients, including all military branches of the Department of Defense and the Department of Energy as well as our many consulting partners. With a focus on people and relationships that drives everything we do, we are able to recruit and retain the highest-value experts who embrace our priorities, build our culture, and deliver the expertise that exceeds client expectations. Significance was founded by Mary Ahern-Snyder in 2014 with a vision to create a company of “significance”—one that delivers in-demand services, the highest quality work, and the most innovative solutions in government contracting, while operating an unrivaled level of integrity, collaboration, and innovation. Our incredible team shares a passion for a collaborative culture that is unwavering in its commitment to standing apart in a highly competitive sector.
Key team members
Mary Ahern Snyder
Renee Griffin
Greg Schupra
Dave Romola, CDFM, PMP
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