Job Description
Are you passionate about delivering world-class customer experiences? Ready to be part of a dynamic team that supports clients in over 180 countries? We’re looking for driven, service-oriented professionals to join us in Łomianki, Poland (Hybrid Role with only 2-3 days a week in the office) and make a lasting impact on customer satisfaction worldwide.
At our company, customer service isn’t just a department—it’s the heart of our business. You’ll play a key role in managing and resolving inquiries, from initial outreach to final follow-up, working in both Polish and Spanish. This is a role for problem-solvers, clear communicators, and those who thrive in collaborative settings.
- Deliver exceptional service by handling customer inquiries promptly and professionally, escalating issues when needed to meet response time commitments
- Support sales and operations by updating account information, producing and following up on quotes, and helping improve conversion rates
- Engage with customers across multiple channels including phone, email, Service Cloud, and webchat
- Promote webshop usage and encourage customers to adopt a seamless digital experience
- Manage inquiries related to controlled substances responsibly, working closely with compliance and specialist teams
- Collaborate with Order Entry, Sales, and Operations to continuously improve the customer experience
Qualifications
- Experience working in a sales environment.
- Fluent Spanish is an absolute must.
- Professional proficiency in English.
- A background in chemistry or life sciences will be considered a significant advantage.
- Experience using a CRM system and supply chain process management tools.
- Experience using ERP systems such as SAP, ORACLE, SAGE, etc.
- Excellent telephone manners and communication skills.
- Good organizational abilities with strong attention to detail.
- Team player; supportive of colleagues.
- Ability to work under pressure to meet deadlines.
- Strong level of computer skills; knowledge of Microsoft suite is essential.
- Customer focused, both internally and externally.
- Problem solving skills.
- Excellent written and verbal communication skills and ability to relate to all levels of the business.
Additional Information
Our values
- PASSION
- CURIOSITY
- INTEGRITY
- BRILLIANCE
- RESPECT
Equal opportunities
LGC strongly believes that every job applicant and employee should be valued for their individual talents. Shortlisting, interviewing, and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
For more information about us, please visit our website www.lgcgroup.com
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Biosearch Technologies Oligo Synthesis provides tailored oligonucleotide synthesis and advanced nucleic acid chemistry solutions that enable customers to design, develop, and scale high-performance nucleic acid products from early research through commercialisation. Our three global oligonucleotide manufacturing sites ensure nanomole to gram scale quantities with consistent quality and streamlined scalability for early-stage development through to commercialisation. By overseeing raw material production, including our best-in-class Black Hole Quencher™ (BHQ™) and proprietary fluorophores that span the full visible spectrum, we guarantee supply chain security with unmatched product support. Serving customers across the nucleic acid testing (NAT) and molecular diagnostics (MDx) markets, Biosearch Technologies Oligo Synthesis empowers scientists and diagnostics developers to bring accurate, robust, and scalable nucleic acid–based solutions to market with confidence.
Key team members
Harrison Ransom
Samuel Arvidsson
Luan Le
Alessandra Eleuteri
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