Job Description
- Manage group inquiries, coordinate room blocks, negotiate rates, and draft proposals through PMS (Opera Cloud) system.
- Prepare contract and all needed documentation and share it with the client. Organize signing of contract from the hotel side and exchange signed contract with client before the event.
- Monitor payments and make sure the group is guaranteed.
- To develop Leisure segment with building of strong and effective relationships with clients, based on daily business communication.
- Handle all incoming calls and emails related to Leisure groups inquiries to ensure that all leads are addressed.
- Host familiarization (fam) trips, conduct site inspections, and represent the hotel cluster at relevant trade shows and industry networking events
- Following the corporate standards, answer the client for request for proposal in 24 hours after receiving it with corporate e-mail;
- Ensure accurate and timely updates for the group and that all leads are tracked and followed up on;
- Act as the primary liaison for partners regarding contracting, rate loading, marketing initiatives, and product knowledge
- Increase leisure segment based on commercial offers and sales calls.
- Sharing specific requests or related details of travelers or tour groups. According to the instructions, creating Banqueting order.
- Contact client representatives according to their feedback about passed event. Communicate with hotel team based on this information.
- Prepare monthly report about budget, profit received for Group and leisure segment.
- Actively take part in the department briefings, activities, ‘bring back old business’ actions as requested by the Department Director;
- Report about lost business, communicating with client and make sales actions to receive such leads back;
Qualifications
- At least 1 to 3 years of experience in hotel/resort sales, specifically focused on leisure, groups, or MICE segments.
- Ability to communicate with all hotel departments and clients at the same time; manage solutions as the result of team work;
- Result oriented.
- Multitasking;
- Attention to the details;
- Keen problem solver;
- Highly organized.
- Fluent English speaker.
- Knowledge of PMS (Opera cloud) Cvent/Lanyon is preferable.
- Ability to work in an ambiguous and fast-changing environment.
Additional Information
All 2 hotels are managed by Accor
Other open roles at Accor(6)
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Key team members
Antoine Couve
Emmanuel de Feydeau
Raoul PICCIN
Julie White
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