Corporate Account Manager

Job Description

We’re seeking a Corporate Account Manager (CAM) to lead the America's business of one of our largest strategic partnerships.  You'll play a key role in managing one of LGC's most important global accounts, building trusted relationships, unlocking new opportunities and supporting innovative diagnostic solutions.

This position demands a strategic approach to account management, emphasizing long-term value creation and partnership development. 

The CAM will collaborate within our partners’ own commercial leadership team to drive conversions of end user clinical diagnostics laboratories and network laboratories across USA, Canada & LTAM, focusing on our Multichem Quality Control (QC) & VALIDATE partnerships.  Also includes supporting local partners’ own sales team in the field across USA, Canada & LTAM.

This role requires a candidate with strong IVD account management and strategic partnership expertise and will require a solid understanding of the clinical biochemistry & immunoassay markets.  The ideal candidate will have existing connections into USA end user clinical diagnostics laboratories and major laboratory networks.  A team player with strong organisational skills and project management skills, client communications, client management and service, product expertise, and critical thinking.  Adherence to all company policies.

Key responsibilities:

• Manages and achieves sales targets, by leading a strategic sales process, accountable for revenue & business unit goals 

• Be an internal champion for the strategic partner, striving for win-win results and building long term trust 

• This role will require networking at various levels within targeted client organizations 

• Performs sales analysis and builds out near, mid & long term forecast models 

• You will be key in defining overall strategy with the strategic partner, developing a road map to capture key new products, opportunities, presenting proposals and managing senior level negotiations and contract agreements 

• Driving business reviews with our strategic customer, presenting current business performance, growth areas and key projects, enabling future partnership growth 

• Key sales contact for our corporate account, owning key commercial communications. Support the sales organization during the sales process as a primary sales resource 

• The corporate account manager will be expected to manage a solution-oriented sales process that will involve cross functional teams and will require strong project management. 

• Manage and communicate customer demand and liaise with internal production on priorities & delivery expectations. 

• Coordinate product delivery requirements between the customer and production 

• Provide input to strategic planning & new product development pipeline and reviews. 

• Drive international brand awareness including but not limited to global roadshows and tradeshows 
• Update and maintain current Customer Relations Management database
• Other duties as assigned

Qualifications

Essential Knowledge & Qualifications:

• Bachelor’s degree in biomedical scientist, or a related discipline e.g. clinical biochemistry 
• Minimum 5+ years’ experience in a IVD related sales management role, focusing on B2B strategic partnerships and/or corporate account management 
• A strong connection to USA end user diagnostic laboratories and networks
• Biochemistry & immunoassay expertise is critical 
• A team player, who can partner closely with our customers & LGC manufacturing sites to provide exceptional customer service 
• Strong communication skills inc. presentation, comfortable with presenting to a senior level
• Advanced Excel and finance skills to support with sales forecasting & complex price modelling 
• Strong project management experience 
• Excellent organizational and communication skills 
• Fluent in speaking and writing English. 

Preferred Knowledge & Qualifications:

• Molecular & serology expertise is preferred
• Other language skills (Eg French, Spanish, Portuguese)
• Connections to LTAM / Canada end user diagnostic laboratories and networks
• Understanding of ISO 9001, 13485
• Experience with medical device registrations for CE, 510k, NMPA, & other global territories

Additional Information

Our values

• PASSION
• CURIOSITY
• INTEGRITY
• BRILLIANCE
• RESPECT

Benefits

• 401(k) benefits plan
• Life assurance & health allowance
• Discounts with local and national retailers
• Free 24/7 Employee Assistance Programme
• Recognition schemes and monetary awards

At LGC, we foster a culture of inclusion and collaboration. We believe that diverse perspectives lead to better outcomes and encourage applicants from all backgrounds to apply.  We are an equal opportunity employer and offer reasonable accommodations to individuals with disabilities.  If you require any adjustments throughout the recruitment process, please let us know.

Join us in this outstanding opportunity to be part of a company that is leading advancements in the industry.