eCommerce Growth & Merchandising Coordinator

About the Company

Fanatics Collect is a global product and technology group dedicated to revolutionizing the world of collectibles. Every single day our team of experienced product leaders, engineers, and operators obsesses over how to create the ultimate collector experience with our products: Topps.com, the direct to consumer ecommerce platform of the Topps brand, Fanatics Collect, the most trusted and dynamic collector focused marketplace, and our collector focused live shopping platforms, Fanatics Live and Voggt.

We have the unique advantage of being backed by Fanatics - the world’s largest sports merchandiser, with more than 900 global sports relationships, 90+ million reachable fans, and exclusive licensing deals with the MLB, NFL, and NBA among many others - but we’re a nimble, ambitious team building products from the ground up.

If you're passionate about building world class products and share our love for sports fans and collectors, Fanatics Collect offers an exciting opportunity to be part of a dynamic team creating the future of collecting.

About the Role

The eCommerce Growth & Merchandising Coordinator plays a critical role in supporting the growth and daily performance of Topps.com through strong site merchandising, operational execution, and customer-focused optimization. This role is responsible for managing product setup, merchandising experiences, and category presentation to support key product launches, seasonal campaigns, and broader marketing initiatives.

Working cross-functionally with Product, Marketing, Creative, and Engineering teams, this individual will help deliver a seamless and engaging online shopping experience that drives conversion, customer engagement, and revenue growth. The ideal candidate is highly detail-oriented, analytically driven, and thrives in a fast-paced eCommerce environment where agility and execution are essential.

Responsibilities:

• Create, manage, and maintain accurate product listings on Topps.com using Shopify, Akeneo (PIM), and related eCommerce administration tools.
• Support product launches, including weekend launch coverage on a rotating team schedule throughout the year.
• Perform daily website QA checks to proactively identify and resolve merchandising, functionality, and content issues.
• Troubleshoot operational and site-related issues by collaborating with Engineering teams, submitting tickets, validating fixes, and ensuring successful resolution.
• Curate and optimize category pages, landing pages, and homepage experiences to align with product priorities, seasonal campaigns, and customer demand.
• Monitor category performance, customer behavior, and key eCommerce KPIs to identify trends and opportunities for conversion and engagement improvements.
• Maintain a deep understanding of the Topps product catalog to ensure accurate product descriptions, attributes, and merchandising presentation.
• Partner closely with Marketing and Creative teams to ensure cohesive storytelling, product positioning, and promotional execution across the site.
• Support A/B testing initiatives and leverage customer insights and analytics to improve site performance and user experience.
• Contribute to ongoing process improvements that enhance operational efficiency, merchandising execution, and business performance.

Qualifications:

• Bachelor’s degree in Business, Marketing, eCommerce, or a related field.
• 2+ years of experience in eCommerce merchandising, site operations, or digital commerce management.
• Hands-on experience with eCommerce platforms, preferably Shopify, and familiarity with content management systems.
• Experience working with Product Information Management (PIM) systems such as Akeneo is preferred.
• Strong understanding of eCommerce KPIs, customer behavior analysis, conversion optimization, and A/B testing methodologies.
• Analytical and data-driven mindset with the ability to translate insights into actionable site improvements.
• Exceptional organizational skills and attention to detail with the ability to manage multiple priorities simultaneously.
• Strong communication and cross-functional collaboration skills in a fast-paced, high-growth environment.
• Self-motivated problem solver with a proactive approach to operational challenges and continuous improvement.
• Passion for sports, collectibles, eCommerce, and delivering exceptional customer experiences is a plus.

Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers