Maintenance Service Account Manager - EV Installations Conversion (B2C & B2B)
Posted 15 days ago
Envision Employment Solutions is currently looking for a Maintenance Service Account Manager – EV Installations Conversion (B2C & B2B) for one of our partners, a leader in the Solar Energy System Service industry!
Job Summary:
The Maintenance Service Account Manager will monetize the installed base by converting existing EV charger clients into recurring revenue streams (maintenance, upgrades, software, additional units).
Responsibilities:
- Manage and develop relationships with an existing portfolio of residential (B2C) and business (B2B) EV charging customers to maximize long-term customer value.
- Drive recurring revenue growth by converting installed customers into maintenance agreements, service contracts, software subscriptions, and other value-added offerings.
- Identify and pursue upselling opportunities, including charger upgrades, expanded capacity, smart charging features, software enhancements, and system integrations.
- Promote customer retention and loyalty by ensuring a high-quality customer experience throughout the lifecycle of the installation.
- Collaborate closely with service, technical, and operations teams to ensure seamless delivery of contracted services and customer support.
- Monitor customer performance, usage patterns, and service needs to proactively identify opportunities for account growth and contract renewals.
- Maintain regular engagement with customers to strengthen relationships, address concerns, and increase adoption of additional products and services.
Requirements
- Bachelor's degree in Business Administration, Engineering, Marketing, or a related discipline.
- 5–8 years of experience in account management, after-sales sales, service contract sales, subscription-based sales, or customer success roles.
- Proven track record of managing customer portfolios and driving revenue growth through renewals, upselling, and cross-selling activities.
- Experience in after-sales or service sales within automotive OEMs, dealer networks, or related automotive sectors is highly preferred.
- Experience selling maintenance contracts or recurring services within industries such as HVAC, elevators, generators, solar energy, telecommunications, or other technical service environments is strongly preferred.
- Familiarity with subscription-based business models, recurring revenue generation, and customer lifecycle management.
- Strong commercial awareness, including pricing, contract renewals, customer profitability, and revenue retention strategies.
- Experience working with CRM systems and customer portfolio management tools is an advantage.
Other open roles at Envision Employment Solutions(6)
Envision was founded in 2013 to support the Egyptian market with Talent Solutions. We provide full recruitment, headhunting, payroll, and onboarding services for your temporary, permanent, and full-time employee needs. We now successfully support some of the country’s largest businesses across the MENA regions. We have been immensely successful in creating a global network of highly adept intelligent professionals that can add value by enabling organizations to achieve their mission critical projects and goals. Keeping pace with the ever-changing business landscapes, and the growing need for talented professionals has become ever more challenging. This is where Envision comes into play to bring skilled candidates to your organization. Our professional consultants are exceptionally skilled in identifying top talent in the MENA region and matching them with our client’s needs. We have a wide network of talents across various sectors, with a focus on the IT/Software sector. All our resources are multifaceted and come with years of commended performance. Project completion rate of our consultants is 95%, 5% is attributed to unforeseen situations like project shutdown, health issues, relocation, etc. We appreciate the experience that our candidates bring from various industries, and we like to leverage it for the mutual benefit of both clients and candidates. We work in partnership with your management team, hiring managers or Talent team to determine your recruiting needs, while optimizing your hiring budget.
Key team members
Maha Samy Hanafi
Christine William
Hany Aly
Reema Elabi
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