Senior Technical Engineer (Cisco & Zscaler)
Posted 23 days ago
Envision Employment Solutions is currently looking for a Senior Technical Engineer for one of our partners, a global leader in Information Technology Services & Consulting!
About:
A Senior Technical Engineer (Cisco & Zscaler) is a senior-level technical operations and infrastructure leader responsible for managing enterprise network, security, voice, and secure access environments across complex corporate infrastructures. The role combines advanced technical expertise with operational leadership to ensure high availability, security compliance, incident resolution, and continuous improvement across Cisco networking, Cisco ISE, telephony systems, SD-WAN, and Zscaler platforms.
Responsibilities:
- Incident & Operations Leadership: Leading P1/P2 incident management activities, crisis coordination, root cause analysis (RCA), and service restoration within SLA targets.
- Cisco ISE & NAC Management: Managing and optimizing Cisco ISE environments including 802.1X, MAB, posture assessment, profiling, PKI, and policy administration.
- Zscaler Administration: Administering ZIA/ZPA policies, secure access integrations, GRE/IPSec tunnels, authentication systems, and secure web access operations.
- Voice & Collaboration Support: Supporting SIP trunks, SBCs, IVR/call routing, UC systems, and telephony integrations.
- Network Infrastructure Operations: Managing enterprise routing, switching, SD-WAN, QoS, VLAN/VXLAN, and Cisco infrastructure environments.
- Change & Release Governance: Planning, validating, reviewing, and executing operational changes while ensuring compliance with ITIL governance standards.
- Monitoring & Continuous Improvement: Maintaining dashboards, SOPs, runbooks, operational reporting, and automation initiatives.
- Stakeholder & Vendor Management: Coordinating with customers, vendors, carriers, engineering teams, and operational teams to ensure service stability and improvement.
Requirements
- Experience: 7–12 years of experience in enterprise networking, security, voice operations, or technical management roles.
- Technical Expertise: Strong knowledge of Cisco ISE, Cisco networking, SIP/RTP, SBCs, SD-WAN, Zscaler ZIA/ZPA, QoS, routing/switching, VLAN/VXLAN, and enterprise security operations.
- Certifications: Preferred certifications include CCNP, Cisco ISE certifications/training, Zscaler ZCCA-IA/ZCCA-PA, and ITIL Foundation.
- Additional Skills: Exposure to cloud security, automation, scripting, Python, or Ansible is considered an advantage.
- Soft Skills: Strong leadership, stakeholder communication, incident management, RCA, documentation, and operational governance skills.
Other open roles at Envision Employment Solutions(6)
Envision was founded in 2013 to support the Egyptian market with Talent Solutions. We provide full recruitment, headhunting, payroll, and onboarding services for your temporary, permanent, and full-time employee needs. We now successfully support some of the country’s largest businesses across the MENA regions. We have been immensely successful in creating a global network of highly adept intelligent professionals that can add value by enabling organizations to achieve their mission critical projects and goals. Keeping pace with the ever-changing business landscapes, and the growing need for talented professionals has become ever more challenging. This is where Envision comes into play to bring skilled candidates to your organization. Our professional consultants are exceptionally skilled in identifying top talent in the MENA region and matching them with our client’s needs. We have a wide network of talents across various sectors, with a focus on the IT/Software sector. All our resources are multifaceted and come with years of commended performance. Project completion rate of our consultants is 95%, 5% is attributed to unforeseen situations like project shutdown, health issues, relocation, etc. We appreciate the experience that our candidates bring from various industries, and we like to leverage it for the mutual benefit of both clients and candidates. We work in partnership with your management team, hiring managers or Talent team to determine your recruiting needs, while optimizing your hiring budget.
Key team members
Maha Samy Hanafi
Christine William
Hany Aly
Reema Elabi
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